hi- againi was able to see the problem and what happens is the actual documents don't open and freeze the computer. i thought it was the icon, but it is not. the icons still point to the original software, so they haven't been highjacked by other software. when you try to open the document all you get is the infamous ball spinning. this happens both if you open the software first or the document first. the software in question appears to work normally. it is an imac g5 17"
os 10.4.11, 1.256 ram, word 2004. any ideas? thanks to all gladys
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