This sort of behavior can be caused by a corrupted Normal template used by Word. This is stored in Users>username>Documents>Microsoft User Data.
To test if this is the case, try opening a troublesome document while logged in as a different user. This would us a different, presumably uncorrupted version of the Normal template. You could alternately, while Word is not running, remove Normal from her Microsoft User Data folder and restart Word. (A new, presumably OK Normal will be created.) You may then be able to open the documents. Another thing to try would be to open the troublesome documents in a different program that recognizes Word format. Even if you still have problems, you may get a more useful error response than Microsoft gives you. On Jan 14, 12:41 pm, gladys pérez-almiroty <[email protected]> wrote: > hi- again > i was able to see the problem and what happens is the actual documents > don't open and freeze the computer. i thought it was the icon, but it > is not. the icons still point to the original software, so they > haven't been highjacked by other software. > when you try to open the document all you get is the infamous ball > spinning. this happens both if you open the software first or the > document first. the software in question appears to work normally. it > is an imac g5 17" > os 10.4.11, 1.256 ram, word 2004. > any ideas? > thanks to all > gladys
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