Don,
The message was not directly addressed to you! I was also trying to get a more
correct response and data to/from Tipp! And say that there _are_ answers,
especially if the right questions are asked. His message had NO data about the
situation and I was trying to spark the right tone to getting a
solution.
Anyway, Don, I do understand that you are having trouble with the Web
Messaging and we have not been able to find out its cause. Maybe if you could
provide some answers to these questions:
No Dr Watson error or event in the event log when the service 'stopped'? Is
the Service state shown correctly in Web Messaging Manager? Can you start it
from there (always)?
Are you monitoring the service with IMonitor? What happens if you don't
monitor it? You may be able to monitor it and restart the service, if it is
non-responsive.
Do you have the Web MSG set to 'Ignore source Address...' (for AOL users)?
What about the 'machine.domain.name' and 'domain.name' question?
Are you using modified web pages?
Daniel Donnelly
Ipswitch Technical Support
________________________________________________________
See our Knowledge Base at http://support.ipswitch.com/kb
URL for List Servers: http://www.ipswitch.com/Support/mailing-lists.html
URL to Register software: http://www.ipswitch.com/Support/register.html
In reply to 20 Jul message from [EMAIL PROTECTED]:
>Dan,
>As I had mentioned earlier, everytime this has happened to me, I found
>that my imail web server had shut off. I was not doing anything when
>this happened but I suspect something one of my subscribers was doing
>that triggered it and they are all working with server supplied IP
>addresses. I have ver 5.05 with approx 3200 accounts.
>When I restart the web server, problem goes away.
>Don
>----- Original Message -----
>From: Daniel Donnelly <[EMAIL PROTECTED]>
>To: <[EMAIL PROTECTED]>
>Sent: Tuesday, July 20, 1999 1:11 PM
>Subject: RE: [IMail Forum] Someone Please tell me
>> Are you trying to login to a domain with or without an IP address?
Have
>you
>> checked the KB if without IP?
>>
>> Does the login work if you stop/start the Web Messaging service
(Programs,
>> IMail, WebMessging Manager)?
>>
>> Does your IMail system have a domain named 'machine.domain.name' and
one
>named
>> 'domain.name'? If so, your configuratin needs to be 'fixed'.
>>
>> Does this affect all users or only one or a few? All domains?
>>
>> Have you contacted [EMAIL PROTECTED] with your Serial Number/Service
>>
Agreement Number and you problem, with name and IP info about your
>> system?
>>
>> Daniel Donnelly
>> Ipswitch Technical Support
>> ________________________________________________________
>> See our Knowledge Base at http://support.ipswitch.com/kb
>> URL for List Servers:
http://www.ipswitch.com/Support/mailing-lists.html
>> URL to Register software:
http://www.ipswitch.com/Support/register.html
>>
>>
>> In reply to 20 Jul message from [EMAIL PROTECTED]:
>>
>> >We have the same problem - but no one has ever had an answer.
>>
>>
>>
>> >> -----Original Message-----
>> >> From: [EMAIL PROTECTED]
>> >> [mailto:[EMAIL PROTECTED]]On Behalf Of Tipp
>> >> Sent: Tuesday, July 20, 1999 10:25 AM
>> >> To: [EMAIL PROTECTED]
>> >> Subject: [IMail Forum] Someone Please tell me
>> >>
>> >>
>> >> Hi All
>> >>
>> >> We are having problem from time to time logging in to the
>> >> webbased mail. It
>> >> keeps on saying wrong password even though we know that it is
correct.
>> Has
>> >> anybody knows why?
>> >>
>> >> Thank
>> >> Tipp
>> >> Please visit http://www.ipswitch.com/support/mailing-lists.html
>> >> to be removed from this list.
>> >>
>>
>> >Please visit http://www.ipswitch.com/support/mailing-lists.html to be
>>
>removed from this list.
>>
>>
>>
>> Please visit http://www.ipswitch.com/support/mailing-lists.html
>> to be removed from this list.
>>
>Please visit http://www.ipswitch.com/support/mailing-lists.html to be
>removed from this list.
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
