----- Original Message -----
From: Daniel Donnelly <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Tuesday, July 20, 1999 1:52 PM
Subject: Re: [IMail Forum] Someone Please tell me
> Don,
>
> The message was not directly addressed to you! I was also trying to get a
more
> correct response and data to/from Tipp! And say that there _are_ answers,
> especially if the right questions are asked. His message had NO data about
the
> situation and I was trying to spark the right tone to getting a
> solution.
>
> Anyway, Don, I do understand that you are having trouble with the Web
> Messaging and we have not been able to find out its cause. Maybe if you
could
> provide some answers to these questions:
>
> No Dr Watson error or event in the event log when the service 'stopped'?
Is
> the Service state shown correctly in Web Messaging Manager? Can you start
it
> from there (always)?
1. There was Dr Watson error when this last shut off occurred. I did not
read what it said because I had assumed one of my techs had been using the
server. When he said that he hadn't, I went in to check if any services had
quit. The web imail service had quit.
2. Yes it has always started up ok when I start it from the server manager.
A few times the stop button was activated so I had to shut it off and then
turn it back on. Today, however, the service had just shut off and all I
had to do was restart it.
3. I have never monitored the service other than just go into service
manager periodically to check it.
4. My web msg is set to "ignore source address" because I have an number of
customers who have family that use AOL.
5. The only modification I had made to the web site was to put the Integrity
Online logo on the main page that comes up when the link is hit to go to web
based email.
I really have had very little trouble with the email service. Nothing that
I have not been able to live with or work around. I haven't had problems
with Netscape at this point. We do our own DNS service here on site. The I
mail server also does the DNS service, the radius service, the Internet
service. That is why I am always curious why folks think that they need
quad pentium 450s zenon's with 1gig of ram. I am running a pentium pro 200
single chip with 128 megs of ram. My service has never drawn more than 72
megs of that ram. I have never had a customer complaint regarding email
that wasn't my fault.
Don
> Are you monitoring the service with IMonitor? What happens if you don't
> monitor it? You may be able to monitor it and restart the service, if it
is
> non-responsive.
>
> Do you have the Web MSG set to 'Ignore source Address...' (for AOL users)?
> What about the 'machine.domain.name' and 'domain.name' question?
>
> Are you using modified web pages?
>
> Daniel Donnelly
> Ipswitch Technical Support
> ________________________________________________________
> See our Knowledge Base at http://support.ipswitch.com/kb
> URL for List Servers: http://www.ipswitch.com/Support/mailing-lists.html
> URL to Register software: http://www.ipswitch.com/Support/register.html
>
>
> In reply to 20 Jul message from [EMAIL PROTECTED]:
>
> >Dan,
>
> >As I had mentioned earlier, everytime this has happened to me, I found
> >that my imail web server had shut off. I was not doing anything when
> >this happened but I suspect something one of my subscribers was doing
> >that triggered it and they are all working with server supplied IP
> >addresses. I have ver 5.05 with approx 3200 accounts.
>
> >When I restart the web server, problem goes away.
>
> >Don
> >----- Original Message -----
> >From: Daniel Donnelly <[EMAIL PROTECTED]>
> >To: <[EMAIL PROTECTED]>
> >Sent: Tuesday, July 20, 1999 1:11 PM
> >Subject: RE: [IMail Forum] Someone Please tell me
>
>
> >> Are you trying to login to a domain with or without an IP address?
> Have
> >you
> >> checked the KB if without IP?
> >>
> >> Does the login work if you stop/start the Web Messaging service
> (Programs,
> >> IMail, WebMessging Manager)?
> >>
> >> Does your IMail system have a domain named 'machine.domain.name' and
> one
> >named
> >> 'domain.name'? If so, your configuratin needs to be 'fixed'.
> >>
> >> Does this affect all users or only one or a few? All domains?
> >>
> >> Have you contacted [EMAIL PROTECTED] with your Serial Number/Service
> >>
> Agreement Number and you problem, with name and IP info about your
> >> system?
> >>
> >> Daniel Donnelly
> >> Ipswitch Technical Support
> >> ________________________________________________________
> >> See our Knowledge Base at http://support.ipswitch.com/kb
> >> URL for List Servers:
> http://www.ipswitch.com/Support/mailing-lists.html
> >> URL to Register software:
> http://www.ipswitch.com/Support/register.html
> >>
> >>
> >> In reply to 20 Jul message from [EMAIL PROTECTED]:
> >>
> >> >We have the same problem - but no one has ever had an answer.
> >>
> >>
> >>
> >> >> -----Original Message-----
> >> >> From: [EMAIL PROTECTED]
> >> >> [mailto:[EMAIL PROTECTED]]On Behalf Of Tipp
> >> >> Sent: Tuesday, July 20, 1999 10:25 AM
> >> >> To: [EMAIL PROTECTED]
> >> >> Subject: [IMail Forum] Someone Please tell me
> >> >>
> >> >>
> >> >> Hi All
> >> >>
> >> >> We are having problem from time to time logging in to the
> >> >> webbased mail. It
> >> >> keeps on saying wrong password even though we know that it is
> correct.
> >> Has
> >> >> anybody knows why?
> >> >>
> >> >> Thank
> >> >> Tipp
> >> >> Please visit http://www.ipswitch.com/support/mailing-lists.html
> >> >> to be removed from this list.
> >> >>
> >>
> >> >Please visit http://www.ipswitch.com/support/mailing-lists.html to be
> >>
> >removed from this list.
> >>
> >>
> >>
> >> Please visit http://www.ipswitch.com/support/mailing-lists.html
> >> to be removed from this list.
> >>
>
> >Please visit http://www.ipswitch.com/support/mailing-lists.html to be
> >removed from this list.
>
>
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
Please visit http://www.ipswitch.com/support/mailing-lists.html
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