There is a company in my city that has one of the big Gateway tech support
accounts, and they are the biggest joke ever. I have several friends that work
for the company, and what it boils down to is they are not interested in
quality, but quantity. Techs constantly "swing" calls to keep their talk time at
a level where they qualify for little bonuses. The outstanding Techs are the
ones who spend time and solve the problem, and they are usually yelled at for
having such a high talk time, and forced to be "trained" by some idiot who tells
90% of the callers "you just need to reboot, call back if you have any other
problems", knowing if the person calls back the odds are they won't have to talk
to them. It's unbelievable. It's straight from Gateway too, they pay for call
volume, not for quality of service. They should keep track of all the people
that end up calling back 5-6 times before their problem is solved. The great
Techs can get it done in one try, and that should be where the bonuses come in.
It's a strange world.
Chris
Vaughn Thurman wrote:
> Gateway Technical Support = Military Intelligence
> As ex-Military (Air Force) I can get away with that joke, but let me tell
> you it is not funny when they do this kind of stuff. Gateway Technical
> support is not ready for the business world yet. They just don't have the
> experience there I think because they do not pay enough.
>
> OK on to being useful. Was it an NTFS or FAT Volume?
>
> -V
> ----- Original Message -----
> From: Robert Everland III <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Monday, August 02, 1999 11:10 AM
> Subject: [IMail Forum] Offtopic NT Volumes
>
> > Hey guys I talked to Gateway support because I was having some problem
> with
> > my computer and he had me do an fdisk /mbr to my drive to get it to work
> > right, thing is when I did that it made my volume drive that was on the
> > computer unrecognizable. Does anyone know how to remount a volume in NT or
> > get a utility that will do it. The reason we did the fdisk was because the
> > partition one was messing up, it was recognizing it before we did it, it
> > just screwed up all the info on the boot sector, any help would be
> > appreciated.
> >
> > ____________________
> > Robert Everland III
> > Network Administrator
> > 609-696-5660
> > http://www.ccoel.org/
> > [EMAIL PROTECTED]
> > ____________________
> >
> >
> > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > to be removed from this list.
> >
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
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