There are several issues involved here:
1. Are your users dialing in and getting dynamic ip ranges? If yes, did
you allow all possible ranges on your smtp security settings?
2. Do your clients use a mail client that knows smtp authentication at
all? What clients do they use?
- Balt
Manuel Amutio wrote:
>
> I need help. I have configured my IMail with SMTP Security: Relay for IP's
> and SMTP AUTH Reporting checked. I have some serious problems.
>
> Of all the users I have some are in the range of the IPs for Relay and other
> ones aren�t. That is why I have activated the SMTP-AUTH REPORTING.
> Irrespectively of these users the problem is affecting all of them.
>
> Continually when my users are trying to send messages via e-mail a window is
> appearing asking for their user-id and password, resulting in a continuous
> denial of access to the mailserver for my users. I can resolve this problem
> temporarily by resetting the SMTP-server, however this is not very
> productive and efficient.
>
> As I need to provide a continuous service to my customers, enabling them
> 100% accessibility to the SMTP-server I need a solution as soon as possible.
>
> Thanking you in advance I am looking forward to your prompt reply.
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
--
- Balthasar Indermuehle
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
