CRM = customer relations management could apply to this task.

www.Mustang.com has an email msg tracking system. 

Len

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Hello,

I wonder if there is any software on the market, that allows me to track my
customer request.

It should work like this:

a) the customers sends a request to [EMAIL PROTECTED]
b) he gets an autoanswer back like this in the subject "automatic reply:
Tracking NO.: 00001"
c) we keep on workin then with that tracking number

Anyone knows of such a software ? What is the correct english term for such
a software ?

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