Re: [IMail Forum] Should I apologize ?

[Joe Wolf / CompuSystems, Inc.]

Luk,

No you have nothing to apologize for.  You have every right to post your
opinions regarding Imail.  I think your opinions are important.  Some of the
new features in Imail came from opinions posted here.

Your opinion is welcome to me, and anyone who says otherwise can hit the
delete key on any message they want.  You have as much right to post as they
do.

Joe
----- Original Message -----
From: "Luk Van de Heyning" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Tuesday, December 28, 1999 7:31 AM
Subject: [IMail Forum] Should I apologize ?


> Hi,
>
> some people on the list seem to think I should apologize and "cut the
crap"
> and keep things technical on this list.
>
> I promise this is the last "non-technical" posting I will send regarding
> this subject (programmers... :-):
>
> A final try for a comparison:
>
> -I bring my car to the garage for a complete engine tune-up. They
> advertised with it and I believed this was a good thing.
>
> -After a day or two I go and get my car. "Really an airplane now" says the
> guy who did the tune-up.
>
> -I drive out of his garage and notice the brakes don't work anymore.
>
> -I tell te guy who worked on it what happened. He says "sorry, this tuning
> up is a totally new thing. Perhaps in the first try something goes wrong."
>
> -I tell him I'm "not pleased" with this.
>
> -He tells me "Sir, you have no idea how much work and time I spend on
> tuning your car, and it realy flies now. You always want more..."
>
> -I say: "I just want the brakes to work too.... And I expected YOU teste
> those when working on a car."
>
> -The technician then says "sorry Sir, I don't like your tone of voice. If
> you don't apologize and be nice and friendly I will not fix your brakes.
> I'm overstressed learning all this mew stuff about tune-ups..."
>
> ---------------------------------
>
> To be complete:
>
> -I LIKE Imail. It IS a good product. I Admint there is no other product in
> this price-range that will do the same and is as easy to use.
>
> -But I think there are some "little annoyances" in 6.0x that should NOT
> have been there. And COULD not have been there if someone in developement
> took the time (30 minutes would do :-) to have a quick look at i.e. the
> user-interface.
>
> -I don't hate programmers.
>
> -I hate the fact it's becoming "common logic" never to install a .0
> release. This should NOT be an excuse for half-finished products being
> released.
>
> -I don't agree with those who tell me "to talk to programmers in a
friendly
> way, otherwise why should they listen to you and fix the things you
mention?"
> IMHO it's their job to make things right. Not only when "someone asks
> politely".
>
> -I apologize to those on the list who are not interested in my struggle to
> make Imail an even better product by reproting the little annoyances (and
> the big bug (?) in pop3)...
>
> And to close up, now for something completely technical:
>
> How about the report I gave on the possibility to access the same mailbox
> twice the same time? Is this "wrong" ? Should this be fixed ?
>
> OK, that's it. Now I will wait (hopefully not to long) and see if anything
> happens in the "we listen to our customers and try to fix things asap if
> needed" - department.
>
> Sorry if "my tone of voice" isn't always friendly. But sometimes to only
> way to "get things moving" is a little shouting. I agree, this should not
> have to happen.
>
> A nice happy bug-less new-year to all. The programmers included :-)
>
>
> -------------------------------------------------------------
>     Luk Van de Heyning
>           "Zeb-master"
>         E-mail: [EMAIL PROTECTED]
>          ZEB Electronics, Dorp 1A, 2288 Bouwel, Belgium.
>             Tel:+32-(0)14-512865 Fax:+32-(0)14-517703
>
>  >>>>Hobby-home-page:<<<< >>>>Business homepages:<<<<
>   http://www.zeb.be/luk/                 http://www.zeb.com/
> -------------------------------------------------------------
>
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