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Oh, yeah, and on an unrelated note, I wouldn't depend on
Imail's copyall account, or more specifically rules placed on that copyall
account. They are not configurable enough without getting into heavy regex
to reliably make sure that ONLY example.com's emails are in example.com's
archive. The rules referenced earlier in this thread search the whole
headers for the domain name. I tried to archive all emails for
taisweb.net. My mail server's name is mail.taisweb.net, and my gateway is
mx2.taisweb.net. Therefore ALL incoming email for ALL domains was archived
using the example rule from the Ipswitch kb, since that mail server's name was
in the headers. I can't just search for @taisweb.net because some mail
does arrive for @mail.taisweb.net.
I found other instances where email ended up in the wrong
archive. For instance, as an ISP we communicate with each other frequently
about our customers. Say we host example.com and have a rule like the
IPSwitch kb rule for example.com. If I write an email to my boss with a
subject of "example.com didn't pay us yet", that subject is in the headers and
gets copied to example.com's archive, even though it is a private internal
email.
These are just a couple of examples, but it shows that
searching the entire headers for a domain name is woefully inadequate for good
email archiving. This is just one more reason why we are moving away from
Imail to an OSS solution based around postfix.
What is needed is a way to filter on the final recipient
INCLUDING bcc's. In other words we need to be able to filter on the
evelope recipient, but Imail has already forgotten about the envelope by the
time it reaches the copyall rules. Postfix has a few things that work,
such as "always_bcc", "recipient_bcc_maps" and "sender_bcc_maps", among
others.
Dan Horne From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Joe Wolf Sent: Saturday, August 27, 2005 8:02 PM To: [email protected] Subject: Re: [IMail Forum] copyall fee? Dave, your comparison to the US Postal Service is not
valid. The US Postal Service is afforded protection by law, you are
not. If you run a mail server and sell that service to a customer you have
responsibility well beyond that of the US Postal Service. You are
responsible to maintain a system that provides mail service to the "reasonable
expectations of a reasonable customer". That means that your customers can
expect that any valid messages sent to or by them will be delivered by
your system. Your liability far exceeds any fees you may charge, and any
disclaimers are probably worthless.
I followed the case of a mid-sized ISP in my state that
was sued by customer (who happened to be an attorney) for non-delivery, and
non-notification of email messages. I sat and listened in the court for
most of a week. The ISP was on several black lists due mostly to a
misconfiguration on their part. The customers messages were not delivered,
and the ISP failed to notify the customer that their mail server was
"blacklisted", and the ISP failed to correct the misconfiguration even when
they became aware of the issue. The attorney showed about $125,000.00 in
damages. The ISP had a TOS posted on their web page, but they had no
signed contract so the judge ignored the TOS which apparently covered the
ISP. The verdict? The attorney won $125,000 in actual damages,
$32,000 in legal and court costs, and $50,000 in punitive damages. This
was in a state court and cited state law (which vary considerably), but it
seemed that the attorney would have been in a better position in federal
court. He cited many CFR's that the judge didn't want to hear.
This case came down to the issue that if you hold yourself out as expert enough
to run a mail server and sell the service you had better be expert enough to do
it right.
As for the mail archive issue. If you tell a
customer you are archiving their messages you had better use all reasonable care
and caution to make sure you do exactly that. That would mean regular
backups, and off site storage. Doesn't matter if you're being paid for it
or not... I assure you that you are responsible.
We provide a monthly mail archive service for one
customer. We charge $35 per month for that service. We burn a CD
with a .pst file on it monthly and send it to them with their bill.
We've made it clear to this customer, and all other customers, that we do not
maintain an archive of files.
-Joe
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- RE: [IMail Forum] copyall fee? Dan Horne
- RE: [IMail Forum] copyall fee? Dan Horne
- RE: [IMail Forum] copyall fee? Kevin Bilbee
