> It's not but it should be. If you bought a car with 6 gears and it doesn't > shift into the 6th gear then the manufacturer has to fix it. Software should > be no different. I pay my subscription fees to ipswitch to ensure that we > keep pace with the demands of our clients. The only way to do that is to keep > upgrading. However, if the features that ipswitch advertises and sells as > working then they should always work. I believe it is also their obligation > that those features always work as advertised and sold.
> Acceptance of anything less changes nothing. Since you are using a car example I'll continue it... If you buy a car with 6 gears and it doesn't shift into 6th gear, then the manufacturer will fix it while its under warranty. If you wait 3 years and 100,000 miles to report it and ask for a free fix, then they are going to laugh at you. There are exceptions. I believe software manufacturers do operate under similar guidelines. When you purchase a software product, it almost always comes with some amount of support included. Find bugs during that period, and the manufacturer usually will fix them (or upgrade you to a new version that fixes the bug). After this initial period expires, you are on your own unless you purchase continuing support. There are exceptions. Hardware manufacturers don't fix their hardware forever but will often replace rather than repair during the warranty period (esp extended warranties). The replacement may be a different model completely because the original is no longer in production. Software no longer in production is treated the same way. Just like old cars, old software may continue to provide many years of trouble free use. When it breaks, you will have to pay to get it fixed and sometimes that means replace it. I think you are trying to invent a model for software that would be totally unique. If your model were adopted, the initial price for software would surely increase perhaps beyond affordability. This is after all, a business model. Brad Morgan IT Manager Horizon Interactive Inc. To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
