Re: [IMail Forum] Malformed e-mail jamming Web temp file

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better yet email on-list so we all know what you chose. I think it is important that ipswitch get with the program as well. Curtis Faulkner wrote: Darin, Could you respond off-list and let me know what third-party product you got? I've been looking at abandoning ship for a variety of reasons and heading toward SmarterMail, but would like to look at all my options. Curtis ---------- Original Message ---------------------------------- From: "Darin Cox" <[EMAIL PROTECTED]> Reply-To: IMail_Forum@list.ipswitch.com Date: Sun, 9 Oct 2005 21:04:50 -0400 We've had similar problems with Webmail locking up lately on 8.05. Since we didn't want to spend thousands of dollars on an IMail upgrade, we purchased a third party product with HTML email editing and a nice interface that we could also extend as we need to integrate IMail administration into it. $200 plus our time extending it and our users are much happier. We probably would have gone the SmarterMail route, but it's doesn't integrate with our spam filtering solution well yet. Darin. ----- Original Message ----- From: "Curtis Faulkner" <[EMAIL PROTECTED]> To: <imail_forum@list.ipswitch.com> Sent: Sunday, October 09, 2005 7:17 PM Subject: [IMail Forum] Malformed e-mail jamming Web temp file I was just in the Ipswitch forum and just found someone else who's had the same problem I've had for a few days. I don't think it's been discussed here yet, though... Apparently Wilbooks.com recently sent out a mass e-mail targeted at school districts. This e-mail apparently does not play nice with IMail's Web Messaging. The issue can cause denial of service and disk space issues on IMail Server from what I've seen. When a user opens the message in Web Messaging, it seemingly refuses to open and the user only gets a perpetually-loading blank webmail screen. Of course any time a web page is generated for Web Messaging, a temporary file is generated in / IMail/spool/web/. Normally that file is deleted when the page is no longer needed. However, in this case, no matter what the user does (Back, Close Browser, whatever), that temp file keeps building, even after they've logged out. If you open the file in a text editor, you see that it is a chunk of the Wilbooks.com e-mail repeating itself over and over. The only way to stop it is to restart Web Messaging. I delete the temp file before starting the service again, just for performance sake. I had one temp file grow to 96 Gig before I caught it. >From what I read in the forum, Wilbooks is aware of the problem now. The intention of their message was not malicious as far as I can tell and Wilbooks communicates with school district employees quite often regarding their products. Anyway, those of us affected have large numbers of users with that particular e- mail in their Inbox, just sitting there waiting to be read using Webmail so it can start its endless loop. Monday morning should be fun! Through use of a simple grep, I have a list of the users who have the message in their mailbox, but the only way I know of to get rid of it is to use IMail Client and do it one account at a time. Anyone have an easier way? Curtis ________________________________________________________________ Sent via the WebMail system at mail.walkerschools.org --- [This E-mail scanned for viruses by Declude Virus] To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ --- [This E-mail scanned for viruses by Declude Virus] ________________________________________________________________ Sent via the WebMail system at mail.walkerschools.org --- [This E-mail scanned for viruses by Declude Virus] To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/