Make sure they don't have the "Allow the Computer TO Turn This Device Off To Save Power" checked on the NIC properties. This may sometimes cause this to happen of the computer has been idle for too long or when the screensaver kicks in.
Travis -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Imail Admin Sent: Monday, November 21, 2005 4:17 PM To: [email protected] Subject: [IMail Forum] mail client disconects We've had some complaints recently about discounts in email. That is, a customer will have their mail client (usually Outlook Express) open, leave their desk for a while (say, for lunch), and then when they come back, the first time they try to click on something in their email, they get a message that the mail server has disconnected them. The second time they click, the email works fine. This seems to be a time-out disconnect. That is, it seems the connection is disconnected after sitting idle for a while. We run IMail 7.15 on Win2k Server on our end. The clients mostly run WinXP Pro or Win2k Pro. The complaints seem to be only from people using Comcast home broadband cable to access the Internet. Comcast claims that they do not have a time-out function on their home broadband service, but I'm skeptical. So is there a setting I'm missing on our end, or is Comcast lying? Thanks, Ben BC Web To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
