John T (Lists) wrote:
1. Ipswitch released a product that was not even close to be ready. I
posted my theory on why before.
While many believe this, it is not true. There were many companies
participating in the beta, and even though I did not run the beta (only
because of time) I was monitoring what was being said in the web forum and
issues that were found were being addressed and resolved to the satisfaction
of those participating.
Thats your opinion and like I said I earlier I have a different one.
2. I renewed my service agreement with Ipswitch because the early
release, had already planned to go with Smartermail.
The SA is not just purely for an upgrade. You did not buy an upgrade SKU,
you bought a service agreement.
Dont tell me why I bought the service agreement. The service agreement
for all the years we had one has been used once or twice. the last time
they could not even help. For me the service agreement is ONLY for us
to get the upgrades.
3. I have now paid for several months of service agreement for a product
that I can not use and I do not see any offer from Ipswitch correcting
this.
Ipswitch is working on the problems. Imail is still working and upgrades and
updates are happening, although not without pains. Are you saying you can
not get Imail (any version) to work at all?
We know they are working on upgrades and updates, why in the world do
you feel the need to post that?
I did respond to a message tellings us that they are working on it but
thank you for pointing out the obvious.
John T
eServices For You
To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html
List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html
List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
