To all: Question 1. I would have to say the beta was poorly managed then as in the 20 plus years I have been doing computers, (started in the a/f in 74 went into the navy in 78, that's when we learned to manufacture our own parts) I have never seen so many issues and by comparison with other product and other products forums this is really bad folks... so lets not look to defend the indefensible lets look to correct.
Question 2. The only reason I bought a service agreement was for the upgrade to ver 3!!! Question 3. Your response to question number 3. seems to indicate that if the current version is not working we should go back to an earlier version ??? Your pontiac doesn't work so lets go back to the ford instead of making Pontiac make it right? Maybe I need more clarification??? Again, I am here and making these comments not to bash, but to say ok company you have made good product in the past and if - only if - you can make this work and work right and make it work in a way I don't have to spend weeks configuring and I am not running every 5 minutes to correct some new issue that comes up I am golden with that -will give you my time graciously - will work to have a stable environment for my clients... otherwise I got to go... For what its worth... I received an email off list today from a technician looking to assist me with my problems with Imail, that didn't go far not because of more problems but because as off today I had my techs format the machine and reinstall the o/s in preparation for installing another product... With the advent of the email I received I am now in a holding pattern, I am going to wait and see how this latest update goes. I would like to ask al of those who install it to please please please bash it up good - look at it hard - I will do the same - I will hound tech support day and night to resolve all issues, and if it turns out they cant - I will be looking for a refund... Fyi this is what was sent to me from Ipswitch and my reply... Jason, I have a Compaq dl590 64bit 4 processor Itanium server, raid 5 with 8gb of ram, Microsoft x64 2003 o/s, actually I have several but for purposes of this discussion this is the base unit. Where I am at today with your software is I just asked our techs this morning to format this server, completely removing your software... The thought being that I cannot take a chance with any ones product unless I can be assured that the product will install and function correctly. (we installed it once and couldn't even et certain tabs to show to allow us to add domains.) Having said this as an introduction to our going forward let me ask you the question of the hour??? If we reinstall this product will every feature and function be working at the end of the install - and yes - with tweaking of course - I am not unreasonable I recognize things do not always go in perfectly??? But if a product works then it should ultimately work. If your answer is unequivocally "YES" then the next question I have is will your next patch, I understand due out in the near future, require more tweaking? If you cannot deliver me a completely working 100% functional product that will not require continual maintenance and tweaking to keep it operating correctly I have to ask when can you do so and at that time we will consider it. Thanks, Richard Bowman -----Original Message----- From: Jason Henline [mailto:[EMAIL PROTECTED] Sent: Wednesday, January 18, 2006 3:11 PM To: 'Richard Bowman' Cc: 'Kevin Gillis' Subject: Forum Post Hi Richard, I'm sorry to hear about the problems you are having with the new release. I would like for one of our technicians to help work through these with you and record any defects that you may be experiencing. Could you provide me with a phone number so that I may have a technician follow-up with you on these issues? Also let me know the best time for us to contact you. If you could, please reply back to this message with your serial or service agreement number for tracking purposes, along with any particular issues you may be seeing. Jason Henline Messaging Support Team Manager Ipswitch, Inc. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John T (Lists) Sent: Wednesday, January 18, 2006 6:34 PM To: [email protected] Subject: RE: [IMail Forum] IMail 2006.02 and Consensus... > 1. Ipswitch released a product that was not even close to be ready. I > posted my theory on why before. While many believe this, it is not true. There were many companies participating in the beta, and even though I did not run the beta (only because of time) I was monitoring what was being said in the web forum and issues that were found were being addressed and resolved to the satisfaction of those participating. > 2. I renewed my service agreement with Ipswitch because the early > release, had already planned to go with Smartermail. The SA is not just purely for an upgrade. You did not buy an upgrade SKU, you bought a service agreement. > 3. I have now paid for several months of service agreement for a product > that I can not use and I do not see any offer from Ipswitch correcting this. Ipswitch is working on the problems. Imail is still working and upgrades and updates are happening, although not without pains. Are you saying you can not get Imail (any version) to work at all? John T eServices For You To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
