The first one will probably do the trick for us. New question: on 7.15,
the domain-level inbound rules only has these three options:
-- Move message to this mailbox
-- Forward the message to
-- Delete the message
So what if a message comes in from an external address, and contains "[WO-"
in the subject line, and I want the message to go to the original recipient
but also be copied to workorders@ -- which option do I pick?
The outbound rule section is easy... I was able to choose "Send With Copy
To" and enter our workorders@ address. But the inbound rule section does
not have such an option. What to do?
Thanks for all your help,
Marc
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf
> Of Jim Comerford
> Sent: Thursday, January 26, 2006 8:23 AM
> To: [email protected]
> Subject: RE: [IMail Forum] Rule help needed
>
> To catch just the "[WO-" part this will work :
> [EMAIL PROTECTED]
>
> I think you can work further by doing something like this:
> [EMAIL PROTECTED]
>
> The second one I'm not that sure about syntax to catch
> the 8 digits and 4 digits, but their rule description is here:
> http://support.ipswitch.com/kb/IM-19980116-DD08.htm
>
> -Jim
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf
> Of Marc Funaro
> Sent: Wednesday, January 25, 2006 11:10 PM
> To: [email protected]
> Subject: RE: [IMail Forum] Rule help needed
>
> Nobody wants to tackle this one, eh? Bet you are all
> as busy as I am :)
>
> > -----Original Message-----
> > From: [EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED] On Behalf
> > Of Marc Funaro
> > Sent: Wednesday, January 25, 2006 11:52 AM
> > To: [email protected]
> > Subject: [IMail Forum] Rule help needed
> >
> > Hi Everyone,
> >
> > I'm about to impose... I just don't have the time to
> > figure out how to create these rules, and experiment
> > until I get them right... So I come to you outstanding
> > gurus... (lucky you!)
> >
> > We're running iMail 7.15, and I assume that I'll both
> > an inbound and outbound rule, at the domain level, to
> > do what I need.
> >
> > What we have is a work order system, and the work order
> > IDs end up in the subject lines of our messages. The
> > format for the work order id is:
> >
> > [WO-nnnnnnnn-nnnn]
> >
> > Where n is any digit from 0 to 9.
> >
> > Eventually the messaging will be handled entirely by
> > the work order system, but we always anticipate adding
> > properly formatted Work Order IDs into the subject
> > lines of messages sent OUTSIDE the work order system
> > too. These rules would work for both.
> >
> > We'd like to trap any messages that have a work order
> > id anywhere in the subject line, and COPY the message
> > to a mailbox, [EMAIL PROTECTED] The message should still go
> > to the destination... we just want to have a copy of it
> > to the special mailbox for pickup by the work order
> > system for additional tracking.
> >
> > This goes for messages that come IN to the domain
> > (replies from customers) as well as messages that go
> > OUT through our domain (messages TO customers).
> >
> > Is there a rule that can do what I need, and if so,
> > would someone be willing to supply it to me, 'cause I'm
> > on a tight deadline? I'd really appreciate it, and
> > totally owe you a beer (or a sparkling grape juice, if
> > drinkin's not your thing :)
> >
> > Thanks,
> >
> > Marc
> >
> >
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> >
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> >
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