Hi Gary-
What you are experiencing is a normal problem when you run a list. It is
often more convenient for a recipient who no longer wants to receive the
list to identify the messages as spam than to remove himself. He either
doesn't care, or - more likely - doesn't know, that he is potentially
simultaneously disrupting services for many other recipients who do want to
receive the mail. Usually, I think, this happens when someone has lost
interest for a while - weeks to months - and then suddenly decides to stop
"that trash". The only cure for this that I can have found is to vet the
list on a regular basis. Send out an email to the list asking everyone who
wants it to resubscribe. Anyone who doesn't respond is dropped.
The advice about eliminating forwarders is also excellent. I have many users
who have identified spam that passed through our servers due to forwarding.
AOL, at least, has a feedback mechanism, and I monitor that religiously.
Everyone who tags even one message gets an email from me explaining that we
got blamed by AOL for the spam complaint, why it happened, and why that is a
bad thing (ie: You may not be able to send mail to AOL users any more). This
communication has cut the problem down to noise level around here -
typically less than one a week, down from several per day.
-Dave Doherty
Skywaves, Inc.
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