Re: [IMail Forum] Attachment viewing issue

Mon, 23 Oct 2006 17:31:00 -0700

Hi Matt,
 
Thanks for letting me know.  The last I had heard was that this was still an issue.  Great to know it isn't.  So it sounds like as soon as Safari support is available in a production release we should be ready to upgrade.

Darin.
 
 
----- Original Message -----
From: Matt
Sent: Monday, October 23, 2006 6:31 PM
Subject: Re: [IMail Forum] Attachment viewing issue

Darin and Kevin,

I administrate an IMail 9.1 server with Declude and it doesn't have any known issues with SMTP AUTH whitelisting that I am aware of (it at least works most of the time).

For Kevin's sake, Declude can be set to whitelist when IMail sets the flag in the Q* file showing that the sender was authenticated.  I believe that this is the line that begins with "A" followed by the Mail From.  It's a great piece of functionality as it saves one from needing to scan user-generated E-mail for spam.

Matt



Kevin Gillis wrote: 
Hi Darin,

Yes, completely agree on the production env. Install.  I was just suggesting
it to see if the attachment issue may already be addressed in the upcoming
release.

Regarding the SA, please contact me offline.

Not sure about this one - "IMail 9.x no longer passes SMTP AUTH info to
Declude." Are others running into this one?

Bye for now,

kg 

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of Darin Cox
Sent: Monday, October 23, 2006 09:33
To: [email protected]
Subject: Re: [IMail Forum] Attachment viewing issue

Hi Kevin,

We can't run demo products in a production environment, and just do not have
time to do field testing for Ipswitch.  I'm sure you can understand that we
can't afford to take the risk of introducing an unstable system to our
customers.  Such a move could quickly drive us out of business when critical
business systems, like email, are involved.

Can you also comment on the unused SA problem?  I just checked our
accounting system and see that we purchased the SA to upgrade last
Thanksgiving, but have been unable to use it due to the loss of Mac/Safari
support in webmail, as well as other stability/feature problems with 9.x,
most of which I believe have been resolved.  If we had known, we simply
would not have purchased the SA.  Now it looks like our SA will expire
before a usable product is available.  I appreciate any input you might have
on this.

In answer to your #2 below, we use Declude and Sniffer.  I don't know
anything about this request for end-user controlled whitelists, but we do
have a related issue.  IMail 9.x no longer passes SMTP AUTH info to Declude.
This is a very important lost feature for us, as we use that to whitelist
outbound email.  This ensures outbound email from our customers is not
filtered for spam, but is still virus scanned.

Darin.


----- Original Message -----
From: "Kevin Gillis" <[EMAIL PROTECTED]>
To: <[email protected]>
Cc: "Jason Benton (Jason Benton)" <[EMAIL PROTECTED]>
Sent: Sunday, October 22, 2006 7:56 PM
Subject: RE: [IMail Forum] Attachment viewing issue


Hi Darin and Marc,

Sounds like a few topics.

1) Attachment issue with some with some services, but particularly ISPs
Is this a recent issue in 2006.1 or has this been happening for some time
with earlier builds?  We fixed an attachment issue in 2006.2 (next release)
which we can make available to try this out on our demo site to see if that
addresses it.  If we provided credentials, do you have exact steps that we
can try to reproduce on the 2006.2 build?

2) End user controlled white-list is the top end-user request?  What AS are
you using today?

3) Safari support - we completed this work in 2006.2 and it's available on
the demo site if anyone wants to access it.

Bye for now,

kg

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of Julie Harris
Sent: Friday, October 20, 2006 13:13
To: [email protected]
Subject: RE: [IMail Forum] Attachment viewing Broken - KNOWN ISSUE 2006.1

I've been curious about the Smartermail.  We already use their Stats which
works great!
Temporarily, I'm going to check out the Mailbee Bill Foresman was
recommending.
I love Imail 8.x. It's the web mail that lacks.  We use declude for
filtering which works pretty good...

But does Smartermail have offer the ability for users to 'whitelist' email
addresses without having to be smart enough to figure out the Imail web amil
filtering?  I love my users, but that's their biggest compliant.

Thanks,
Julie

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of Ryan
Sent: Friday, October 20, 2006 12:54 PM
To: [email protected]
Subject: Re: [IMail Forum] Attachment viewing Broken - KNOWN ISSUE 2006.1

We just moved to Smarttools SmarterMail after being long time Imail
customers (7 years).  The move was near flawless and we've been extremely
happy with the product.  Funny thing is, we bought the Unlimited version of
the software for not much more than the cost of the SA renewal we let lapse
earlier this year.

Ryan


On Oct 20, 2006, at 7:13 AM, Julie Harris wrote:

  
Amen.  My company has been wanting to upgrade to the new one. I've
been too reluctant.

Has anyone considered switching from Imail to a different software?
If so, what have you looked at?

Thanks,
Julie

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of Darin Cox
Sent: Friday, October 20, 2006 10:03 AM
To: [email protected]
Subject: Re: [IMail Forum] Attachment viewing Broken - KNOWN ISSUE
2006.1

Wow.  Every time I think we should upgrade using the license we've had
for a year now someone posts something like this that makes me realize
we're still better off staying with 8.x.

Now the problem is that by the time 2006 is truly stable without any
loss of functionality (e.g. Webmail in Safari and this attachment
issue), we'll be out of our SA purchased last October.

Kevin G.  Do you have any input on this?

Darin.


----- Original Message -----
From: "Marc Catuogno" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Friday, October 20, 2006 9:30 AM
Subject: [IMail Forum] Attachment viewing Broken - KNOWN ISSUE 2006.1


I called Ipswitch last week and added my name to the list of people
complaining about a known issue of any attachments forwarded from
places like AOL, Yahoo, and Hotmail showing up as .txt attachments
with no way of getting the real attachment out of this .txt file.

This is a very, very aggravating issue and it is ridiculous that it is
taking them this long to fix what I consider basic Email client
functionality.

I want someone from Ipswitch to acknowledge this on list and give us
an estimated time of repair.

Marc

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