I was so bent at Cisco we chucked on ebay everything Cisco except one PIX firewall ... and dropped support on that. We switched to Sonicwall (more than one) and DELL switches.
Christopher Checca Packard Transport, Inc. IT Department 24021 South Municipal Dr PO Box 380 Channahon, IL. 60410 815 467 9260 815 467 6939 Fax [EMAIL PROTECTED] www.packardtransport.com -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Darrell ([EMAIL PROTECTED]) Sent: Thursday, October 26, 2006 12:06 AM To: [email protected] Subject: Re: [IMail Forum] OT: It is worth it to buy the SA? Cisco TAC does an awesome job. I have never been disappointed with them. Now Juniper JTAC thats a different story. What type of switch were you getting quoted and what level of support. Some of the higher end switches we roll out have $1,500 maintenance contracts, but thats nothing when you consider a supervisor module on these units are 10-20K. $1,500 is a small price for piece of mind. Darrell ------------------------------------------------------------------------ Check out http://www.invariantsystems.com for utilities for Declude And Imail. IMail/Declude Overflow Queue Monitoring, SURBL/URI integration, MRTG Integration, and Log Parsers. ----- Original Message ----- From: "Christopher Checca" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Wednesday, October 25, 2006 11:03 AM Subject: RE: [IMail Forum] OT: It is worth it to buy the SA? I wish it was that cheap ... Cisco quoted us over $3000.00 a year for support and updates on our PIX and GB Cisco Switch. I found their support lacking ... I felt I was talking to a college student on spring break at a call center, even after getting our issue escalated. Even after they release a patch to fix our issue, they wanted another payment to get it installed by their tech support ... BUT THEY WOULDN"T just give us the patch to install our self!! Sorry for the OT ... I'm very anti-Cisco after that experience. Christopher Checca Packard Transport, Inc. IT Department 24021 South Municipal Dr PO Box 380 Channahon, IL. 60410 815 467 9260 815 467 6939 Fax [EMAIL PROTECTED] www.packardtransport.com -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Darin Cox Sent: Wednesday, October 25, 2006 9:27 AM To: [email protected] Subject: Re: [IMail Forum] OT: It is worth it to buy the SA? Not if you buy used hardware, though. For example, in order to purchase a support contract for a Pix to get firmware upgrades, the Pix has to be certified, at a cost of $240 for the chassis, and $240 per interface card. So assuming you take out any additional interface cards, leaving only the 2 internal interfaces, you still have $720 for certification, plus $240 for the support contract. Darin. ----- Original Message ----- From: "Matrosity Hosting" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Wednesday, October 25, 2006 10:19 AM Subject: RE: [IMail Forum] OT: It is worth it to buy the SA? Yes, and it's cheap. $240 per year. Bill Foresman Matrosity Hosting www.matrosity.com 850.656.2644 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Darin Cox Sent: Wednesday, October 25, 2006 10:10 AM To: [email protected] Subject: Re: [IMail Forum] OT: It is worth it to buy the SA? The only time we needed Cisco support, we got it. Darin. ----- Original Message ----- From: "Christopher Checca" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Wednesday, October 25, 2006 9:55 AM Subject: [IMail Forum] OT: It is worth it to buy the SA? -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Doug Traylor Sent: Wednesday, October 25, 2006 8:42 AM To: [email protected] Subject: Re: [IMail Forum] It is worth it to buy the SA? Why would you say that? A comment on Cisco's support? Doug Traylor Yes ... Cisco makes IPSwitch look like grandma with cookies. 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