Good Tuesday Morning,

I can't get the WorkGroup Share Service to start. I'm using ICS2006.1 on a
Windows 2003 standalone server, not in an AD environment.

This is a production machine, serving mail correctly without issue. The
WorkGroup Share Service had been running properly for approximately two
months (somewhere in early September to early November).

Fortunately, this is an additional service that we're working towards
turning on and making available to our users, so there is no legitimate data
in the WorkGroup Share to be concerned with at this time.

I have only been able to look at this off and on, but it if memory serves me
correctly only two things took place prior to this service starting to fail
that may be related: an attempt to add https to the WebMail site via IIS and
Windows Updates, both on November 3, 2006.

The log entries showing errors for the failed https configuration have gone
away since those settings were undone, so I am leaning away from those at
this point although I am keeping them in mind.

The event viewer log entries for the WorkGroup Share service start failure -

Event ID 7000: The WorkgroupShare service failed to start due to the
following error: The service did not respond to the start or control request
in a timely fashion.

Event ID 7009: Timeout (30000 milliseconds) waiting for the WorkgroupShare
service to connect.

Windows Updates installed on that date include the following:
KB922582, KB923414, KB924191, KB890830, KB924496, KB920685, KB922819,
KB921883, KB923191, KB925486

I also tried altering the DEP settings, to no avail.

Short of un-installing each of those updates and installing them one by one
to determine a possible problem, does anybody have any ideas about any
specific problems that may cause the WorkGroup Share Service to be unable to
start? It fails to start under the Windows services console as well as
through the ICS web interface.

Would it be possible to do a repair type of installation to remove only the
WGS component and then put it back? Since this is a production machine, it
would have to be without having any affect or concern for the mail data and
settings.

Any assistance would be greatly appreciated, thank you for your time.


John Richardson

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