My bad (or "blind") - I had the window in partial screen and didn;t see the
links below...I just saw the "Enter Serial Number" box and assumed that was
a new procedure to get to patches..
Thanks for straightening me out.
-------
Randy A.
Technical Support Director
Global Web Solutions, Inc.
804-442-5300
http://globalweb.net
----- Original Message -----
From: "Dean Lawrence" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Thursday, December 06, 2007 10:24 AM
Subject: Re: [IMail Forum] Shame on Ipswitch
Randy,
Are, you entering your serial number in the "Upgrade to the newest
major version" form? If so, the page that is returned to you shows if
you have a valid service agreement or not and then tries to "Upgrade"
you to a higher version (like I have just Imail, and it tries to get
me to buy plus or Imail w/ Antivirus). This page is not the actual
download page though. Just back-up and click the download link for
2006.23 which is right below the original form and you should be able
to download the new version without a problem.
Dean
On Dec 6, 2007 9:43 AM, Randy Armbrecht <[EMAIL PROTECTED]> wrote:
We have an active service agreement, but have elected NOT to install any
version of 2006 yet due to the issues stated thruout since it's release.
We
were waiting on a stable version of 2006 to be released before performing
any upgrades.
With that being said, we have been able in the past to successfully
download
all the versions of 2006 that have come out before now with no issues.
however, when trying to download the latest release, we are being asked
to
pay for the upgrade.
A reply back to the [EMAIL PROTECTED] asking why has not returned a
response yet. We will be emailing support this morning inquirying about
this and hopefully get it resolved.
-------
Randy A.
Technical Support Director
Global Web Solutions, Inc.
804-442-5300
http://globalweb.net
--
__________________________________________
Dean Lawrence, CIO/Partner
Internet Data Technology
888.GET.IDT1 ext. 701 * fax: 888.438.4381
http://www.idatatech.com/
Corporate Internet Development and Marketing Specialists
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