Bill,
I've seen this before when there is something in a subject or an email address that causes the .xml file to become invalid. Couple of questions: 1) Are they getting this on all of their folders? or just the Inbox or another folder? 2) Have you tried deleting the .uid and .xml files for the offending folder? 3) Would it be possible to send me the .mbx file or at the least, the .xml file? 4) What version of IMail? Thanks, Tom Lewis Ipswitch, Inc. Development Manager - Messaging Products 706-312-3573 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bill Foresman Sent: Monday, January 14, 2008 2:44 PM To: [email protected] Subject: [IMail Forum] web interface error One of our customers is getting the following: Message: Object reference not set to an instance of an object. StackTrace: at Ipswitch.Web.Client.MsgList.grdMsgList_NeedDataSource(Object sender, EventArgs e) at ComponentArt.Web.UI.Grid.OnNeedDataSource(EventArgs e) at ComponentArt.Web.UI.Grid.DataBind() at ComponentArt.Web.UI.Grid.ComponentArtPreRender(EventArgs oArgs) at ComponentArt.Web.UI.WebControl.OnPreRender(EventArgs e) at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) Don't want to delete their files so any ideas? Everyone else's web interface works fine. Thanks, Bill Foresman Matrosity Hosting www.matrosity.com 850-656-2644
