> maybe 1 or 2 are using the system at any pint in time (max). Deletes
> seem to take forever. When move to deleted folder is used there is a
> 30 second delay. This makes it pretty unuseable.
That means that there is something wrong with your system, most likely. Either that
or people have lots of huge attachments. You aren't using network drives to store
your mailboxes on, are you? Is there a noticeable delay (several seconds or more)
when deleting mail from a mailbox with only a few E-mails in it without attachments?
I'd recommend going to your directory on IMail (C:\IMail\users\youraccount), or to the
directory of someone who is having this problem, and copy the main.mbx file to
main.bak. See how long that takes. If that takes 30 seconds, you can be sure that
there is a file system problem outside of IMail.
> Often, when a delete is attempted, I get the "message order has
> changed" message. I assume this means new mail has arrived. With
> active email, this message shows up all the time (every 3rd time I
> try to delete messages.)
This is one of the drawbacks about IMail's web messaging. For some reason, they refer
to messages based on their current position in the mailbox, so if you get a new E-mail
or delete an E-mail, you will have to refresh your screen in order to read a message,
for example. It's worse on our system, where you can have several E-mails open at the
same time.
> This is also very frustrating. What can be done about this. I
> hate to make the analogy, but HOTMAIL is the standard against
> which Imail will be judged and these above two issues do NOT
> occur with hotmail.
FYI, I had one of the heads of a large multinational corporation say "This blows away
Hotmail" when looking at our IMail web messaging (the templates are highly modified,
though).
> What can I do to stop them? Both appear to be "errors" to endusers,
> and I don't want my endusers to see them.
The first is a true problem that needs to be fixed. If you have 1 or 2 users online
at once, it shouldn't take that long to delete a message. It typically takes a second
or two here, and that's with SSL overhead, so it's no more than just going to a
different web page.
For the second problem, which for us usually only appears when someone has received a
new E-mail, we changed the message to say "You have new mail!". That way, it appears
to be a feature to endusers, rather than an error. <G>
-Scott
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
An Archive of this list is available at:
http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
