Mark,
I admire your candor! I've been saying, in general, the same thing for a
very long time. IPswitch releases version after version of Imail without
fixing basic problems that have been public for months or even years! Some
of the same problems in v5.x are still problems in 6.04.
There is a post indicating that v7.x will be out by years end. My personal
opinion is that they should make v6.x rock solid before considering a v7.x!
As for tech. support.... I have an issue with attachments that has been
open for WEEKS. I go to great lengths to provide accurate information, but
have NEVER received even a cursory response other than the automated
tracking crap.
I wonder if Ipswitch is in financial trouble? Could this be the reason for
lack of support?
----- Original Message -----
From: "Mark McDonald" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Cc: <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>;
<[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>
Sent: Friday, August 25, 2000 6:10 AM
Subject: RE: [IMail Forum] Fw: "cocky" support - IPSWITCH, PLEASE READ THIS
> Hi Patrick/Ipswitch,
>
> I don't know why it needs to come down to this, but we're starting
> to look for alternatives to replace IMail on our mail servers due to the
> lack of support/fixes for *known* bugs that have went untouched for over 6
> months (unacceptable for businesses that depend on email). I don't
> understand why IPSwitch continues to work so hard on new releases without
> first fixing the major bugs in the old versions.
>
> We purchased IMail v5.0 and shortly after that v6.0 came out
> introducing even more bugs. I never thought I'd say this but IMail is
more
> buggy than any Microsoft Product. Microsoft will fix something if it
> becomes public and is a big problem, yet hundreds and thousands of
messages
> go through the IMail forums about these problems with no resolutions. Why
> haven't the following *major* problems been fixed in the last 6-8 months:
>
> * IMail needs to block users from adding 50 aliases if this will
> crash the server (which it does). It's ridiculous to hear from support
> that "It's designed to crash after 50 aliases are added, it's your
> responsibility to make sure the domain host admins don't add more
> than 50 aliases". That is a bug no matter what IPSwitch says, even if
> IPSwitch doesn't consider it a bug, FIX IT, everybody complains about
> this.
>
> * SQL7 Support, SQL2000 is almost out already. What is the hold-up?
> Every product under the sun supports SQL7 and we have to rely on an
> unsupported DLL from Mr.Nice should we decide to switch to SQL. This is
one
> of our biggest gripes as we need to migrate to SQL, yet can't afford to
> switch to an unsupported product.
>
> * SMTP service constantly crashing on certain message files and
> hanging ALL SMTP traffic until that corrupt message file is removed. I
> got off the phone with tech. support (quite pissed off I may add) after
they
> told me to delete all 8,000 messages from today and yesterday out of the
> spool directory and that it should fix the problem. I'm sure it
> would, but we're not going to delete 8,000 messages from our customers.
We
> ended up moving all the files out of the spool directory and slowly
> feeding them in until it crashed. How long did it take? 6 hours to
restore
> mail service to normal after the initial 3-4 hours figuring out
> exactly what the problem was. Totally unacceptable.
>
> * ADDUSER.EXE - Honestly, how hard is it to have ADDUSER.EXE add
> host admin privileges to a user? We're talking about adding a single
> character to the registry/database.
>
> * ETRN support working correctly. I've been through this once, but
> here it is again. Lets say you have 30 normal domains setup in IMail and
> 10 domains setup for ETRN (NOT SETUP IN IMAIL, JUST THE HOSTS FILE AS IT'S
> SUPPOSED TO BE). Now, turn on "Relay for Local Hosts Only" and all
> the ETRN customers email bounces all over the place and never gets
> delivered.
>
>
> A few other features MANY people have asked for (not bugs):
>
> * Standardized Web Interface such as .ASP Files calling a DLL or
> ODBC connection to modify users/domains so modifications can tie in
> with other modules instead of the proprietory Web Messaging Interface.
>
> * Able to call ADDUSER/ADDDOMAIN from a remote PC with an admin
> user/password as Mediahouse does with their liveStats
> (http://www.mediahouse.com)
>
> * Better Web-Templates - Our development department would be more
> than happy to design a nice set and give them to IPSwitch if that's
> what it takes.
>
>
>
> I would like nothing more than to get a response from somebody at
> Ipswitch with an explanation, possibly from a developer or somebody who
> really know what they're saying. We offered to send in the actual file
that
> caused the problem on the SMTP32 process and the tech said "no, we already
> know what it is, we don't need it". If that's the case, shouldn't it have
> been fixed by now?
>
> Thanks for your time, I look forward to a response.
>
> -Mark McDonald
> [EMAIL PROTECTED]
>
> The Siteserver Network!
> Voice: 800.610.9856, Ext. 231 - Fax: 888.333.2710
>
>
>
>
> -----Original Message-----
> From: Patrick Mast, WinFakt! [mailto:[EMAIL PROTECTED]]
> Sent: Friday, August 25, 2000 1:26 AM
> To: [EMAIL PROTECTED]
> Subject: RE: [IMail Forum] Fw: "cocky" support
>
>
> Scott,
>
> > How is your evaluation on this product? We're considering
> > conversion to VOPMail. We're sick of hearing "Imail is designed that
way"
> > from their tech support on something that is CLEARLY a bug.
> Let me know what you think about VOPMail. I'm intrested too.
>
> regards,
>
> Patrick Mast
> www.PatrickMast.com
>
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>
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>
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