We too are experiencing the same problems, cannot delete from within msg,
etc. We host many domains and not all are affected. But we cannot
duplicate the error in-house.
I checked the source code and did not find any exclamation points.
Any other suggestions?
Eva Richard
Domain Administrator
Westelcom Internet
http://home.westelcom.com
[EMAIL PROTECTED]
(518) 566-6726 x118
----- Original Message -----
From: <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Tuesday, September 12, 2000 11:00 AM
Subject: RE: [IMail Forum] Message deletion/Failed action
> Can you give me a URL to look at, and a test account?
>
> In the meantime, make sure you don't have the "exclamation point bug"
> (details below).
>
> We've been seeing this IMail bug in more and more of our users' WebMail
> installations, so I'm suspecting that 6.03 is shipping with it. Anyway,
> please check your systems... the symptoms are vague, but usually include
> Search function failures, Mac function failures, and general JavaScript
> weirdness. The bug affects stock webmail templates, too, but not as
> severely, due to JavaScript differences in our system. Fix it BEFORE
> your users call and complain. :)
>
> We call it the "Exclamation Point Bug". Here's a snippet of JavaScript
> from viewing the html source of an affected View Mail (msgsum.html)
> page:
>
> } else if (sButton=="!Delete"
> || sButton=="!Delete All"
> || sButton=="!Move To"
> || sButton=="!Goto Mailbox")
>
> See those exclamation points ("!")? They shouldn't be there. The raw
> code uses IMail button tags, like <!--IMAIL.DeleteButton-->, which gets
> substituted from your butontxt.ini file in the IMail root directory. And
> therein lies the problem.
>
> THE DIAGNOSIS: Do a "View Source" from your browser while on either the
> Read Message screen or the Message Summary screen. If you see JavaScript
> similar to the above snippet, with "!" points inside of double-quotes
> and button names, you're affected. (Please note that lots of JavaScript
> conditional statements use "!=", which means "not-equivalent"... those
> should be there.)
>
> THE FIX: If your system is affected, find your butontxt.ini file in the
> x:\imail directory, edit all the "!" marks out of it, then stop and
> restart web messaging.
>
> THE WEIRD TWIST: Some systems have the exclamation points in the
> butontxt.ini file, but they're not passed to the browser. I suspect some
> minor code changes on Ipswitch's part changed the behavior of the
> substitution logic; perhaps they needed the "!" marks in a previous
> version.
>
>
>
> > -----Original Message-----
> > From: [EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED]]
> > Sent: Tuesday, September 12, 2000 7:55 AM
> > To: [EMAIL PROTECTED]
> > Subject: [IMail Forum] Message deletion/Failed action
> >
> > We've been receiving numerous reports from our users that they are
> > experiencing difficulty deleing mail in web messaging, either by
> > checking/selecting the message from the list or by using the delete
> > option while reading a message, they're getting an error that states
> > "Failed Action". In most of these users we've worked with, a
> > cache/history clean out seems to help, but for most it seems a
> > temporary fix, for some it makes no difference at all.
> > Myself nor our Helpdesk has been able to duplicate this issue.
> > In each case IE 5 was the browser being used, we've seen several
> > different versions in the 5 family with the same issue. We recently
> > upgraded to Imail V6.04.
> >
> > Any comments, suggestions greatly appreciated.
> > Thanks!
> >
> > Keith Yount
> > Systems Support Specialist
> > MTRMLS, Inc.
> > O: (615) 385-0777
> > F: (615) 385-5931
> > [EMAIL PROTECTED]
> >
> >
>
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