>When I set up his mail account like I usually do for customers that do not
>use us for Internet access, he cannot get his email.
"get" with what? POP3, web mail?
>His username and password box keep coming up on the screen.
... of what program?
>He is connected via DSL and the company that hooks him up will not
>give us the IP of the DSL Router.
It's probably not a fixed ip anyway, but DHCP.
Have him try to send you mail and you will see what ip he's
connecting from in the Imail logs, fwiw.
>It is set up using NAT and his inside computers are using the
>192.168.*.* IP's.
NAT "shouldn't" be a pb.
>He can get his email from his other host. He cannot from us.
His other ISP may be blocking all port 25 access to all ip's except
those of the DSL provider, so he can't SMTP mail to your machine. He
should be able to get POP3 and web mail access.
Check your logs for his activity and attempted logons.
Len
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