Tried all of that and unfortunately I am still getting a problem 50% of the
time. It seems that every traceable error came from someone sending from
outlook to WebMessaging. Knowing this does not help tho because I cannot
control what settings they have on the machine on the sending end when the
problem shows up on the recieving end, if I can talk the sender into going
thru the settings only about half of them believe it has anything to do with
there computer and thus automatically dismiss it as a problem with the
reciever since they send attatchments to others successfully, even if I
convince them it may be a problem with the mime settings this does not
allways fix the problem.
You will notice that I am leaving the recievers out of the equasion, this is
because all of my clients are using IE with the same version and settings,
we control this with IEAK and no one I have come accross has changed it.
Jeff Johnston
Systems Support
Comcare Health Services
519-963-3651
----- Original Message -----
From: <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Tuesday, December 19, 2000 12:15 PM
Subject: RE: [IMail Forum] Problems with attachments
> > I am getting a variety of problems with attatchements in web
> > messaging. Some
> > attatchements refuse to open, others show up as garbage. Anyone have any
> > idea what is causing this and what a solution is?
>
> Unfortunately, we IMail admins have no control over the weird stuff IMail
> does with some attachments. There are a MYRIAD of variables at play: the
> sender's email client, the encoding method, the file type, the file name
> (spaces?), the file extension or lack thereof, the receiver's browser type
> and version and platform, etc. The problem stems from IMail not sending
the
> correct MIME-type headers with the file when you try to open it.
>
> A couple of things that *may* help: 1) check your MIME types and handler
> applications as set in your browser's preferences, and 2) check your
WebMail
> user preference on whether to show text attachments inline, or as links
(try
> each way).
>
> Finally, you should document all the pertinent details (sending email
client
> settings, file type, file extension, receiving browser version and
platform,
> etc.), and let Ipswitch know about it. I've been lobbying them for a
> MIME-type extension mapping table, like IIS has, that has all the common
> file types, and that gives us the ability to add more filetypes and
> customize the headers sent.
>
> Hope this helps,
> Ron
>
> ron allen hornbaker humankind systems, inc. mailto:[EMAIL PROTECTED]
> HKSI WebMail Templates for IMail v6x ~ Now 901 Installations Worldwide
> Classic... http://mail.hksi.net Killer... http://killerwebmail.com
>
>
>
>
>
>
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