I have eliminated the posibility of it being an OE problem because I now
have 3 confirmed cases of iMail Web Messaging clients emailing other iMail
Web Messaging clients and the attatchement not getting thru.
Jeff Johnston
Systems Support
Comcare Health Services
519-963-3651
----- Original Message -----
From: "Daniel Donnelly" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Tuesday, December 19, 2000 1:52 PM
Subject: Re: [IMail Forum] Problems with attachments
> Jeff,
>
> When I did a bit of testing using OE to send attachments, I found that if
I
> created the message and did the attachment, it worked just fine in Web
MSG.
> However, if I resent a message that someone else sent me, with an
> attachment, that usually did not work in Web MSG, but OE said it was fine.
> Turns out OE would, in effect, encode the already encoded attachment and
Web
> MSG just does not 'know' how to handle that.
>
> Happy Holidays!
>
> Daniel Donnelly
> ________________________________________________________
>
>
> ----- Original Message -----
> From: "Jeff Johnston CWT" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Tuesday, December 19, 2000 12:46 PM
> Subject: Re: [IMail Forum] Problems with attachments
>
>
> > Tried all of that and unfortunately I am still getting a problem 50% of
> the
> > time. It seems that every traceable error came from someone sending from
> > outlook to WebMessaging. Knowing this does not help tho because I cannot
> > control what settings they have on the machine on the sending end when
the
> > problem shows up on the recieving end, if I can talk the sender into
going
> > thru the settings only about half of them believe it has anything to do
> with
> > there computer and thus automatically dismiss it as a problem with the
> > reciever since they send attatchments to others successfully, even if I
> > convince them it may be a problem with the mime settings this does not
> > allways fix the problem.
> >
> > You will notice that I am leaving the recievers out of the equasion,
this
> is
> > because all of my clients are using IE with the same version and
settings,
> > we control this with IEAK and no one I have come accross has changed it.
> >
> > Jeff Johnston
> > Systems Support
> > Comcare Health Services
> > 519-963-3651
> > ----- Original Message -----
> > From: <[EMAIL PROTECTED]>
> > To: <[EMAIL PROTECTED]>
> > Sent: Tuesday, December 19, 2000 12:15 PM
> > Subject: RE: [IMail Forum] Problems with attachments
> >
> >
> > > > I am getting a variety of problems with attatchements in web
> > > > messaging. Some
> > > > attatchements refuse to open, others show up as garbage. Anyone have
> any
> > > > idea what is causing this and what a solution is?
> > >
> > > Unfortunately, we IMail admins have no control over the weird stuff
> IMail
> > > does with some attachments. There are a MYRIAD of variables at play:
the
> > > sender's email client, the encoding method, the file type, the file
name
> > > (spaces?), the file extension or lack thereof, the receiver's browser
> type
> > > and version and platform, etc. The problem stems from IMail not
sending
> > the
> > > correct MIME-type headers with the file when you try to open it.
> > >
> > > A couple of things that *may* help: 1) check your MIME types and
handler
> > > applications as set in your browser's preferences, and 2) check your
> > WebMail
> > > user preference on whether to show text attachments inline, or as
links
> > (try
> > > each way).
> > >
> > > Finally, you should document all the pertinent details (sending email
> > client
> > > settings, file type, file extension, receiving browser version and
> > platform,
> > > etc.), and let Ipswitch know about it. I've been lobbying them for a
> > > MIME-type extension mapping table, like IIS has, that has all the
common
> > > file types, and that gives us the ability to add more filetypes and
> > > customize the headers sent.
> > >
> > > Hope this helps,
> > > Ron
> > >
> > > ron allen hornbaker humankind systems, inc. mailto:[EMAIL PROTECTED]
> > > HKSI WebMail Templates for IMail v6x ~ Now 901 Installations Worldwide
> > > Classic... http://mail.hksi.net Killer... http://killerwebmail.com
> > >
> > >
> > >
> > >
> > >
> > >
> > > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > > to be removed from this list.
> > >
> > > An Archive of this list is available at:
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> > >
> >
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> >
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> >
>
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