Interesting. It is possible that this is what is happening, it explains the
apparent hit and miss nature of the problem. But this does not solve the
problem. Does IP switch plan on solving this?
I have decieded to CC IPSwitch Support as well as the list to see what
answers they can give me.
Jeff Johnston
Systems Support
Comcare Health Services
519-963-3651
----- Original Message -----
From: "Daniel Donnelly" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Tuesday, December 19, 2000 1:52 PM
Subject: Re: [IMail Forum] Problems with attachments
> Jeff,
>
> When I did a bit of testing using OE to send attachments, I found that if
I
> created the message and did the attachment, it worked just fine in Web
MSG.
> However, if I resent a message that someone else sent me, with an
> attachment, that usually did not work in Web MSG, but OE said it was fine.
> Turns out OE would, in effect, encode the already encoded attachment and
Web
> MSG just does not 'know' how to handle that.
>
> Happy Holidays!
>
> Daniel Donnelly
> ________________________________________________________
>
>
> ----- Original Message -----
> From: "Jeff Johnston CWT" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Tuesday, December 19, 2000 12:46 PM
> Subject: Re: [IMail Forum] Problems with attachments
>
>
> > Tried all of that and unfortunately I am still getting a problem 50% of
> the
> > time. It seems that every traceable error came from someone sending from
> > outlook to WebMessaging. Knowing this does not help tho because I cannot
> > control what settings they have on the machine on the sending end when
the
> > problem shows up on the recieving end, if I can talk the sender into
going
> > thru the settings only about half of them believe it has anything to do
> with
> > there computer and thus automatically dismiss it as a problem with the
> > reciever since they send attatchments to others successfully, even if I
> > convince them it may be a problem with the mime settings this does not
> > allways fix the problem.
> >
> > You will notice that I am leaving the recievers out of the equasion,
this
> is
> > because all of my clients are using IE with the same version and
settings,
> > we control this with IEAK and no one I have come accross has changed it.
> >
> > Jeff Johnston
> > Systems Support
> > Comcare Health Services
> > 519-963-3651
> > ----- Original Message -----
> > From: <[EMAIL PROTECTED]>
> > To: <[EMAIL PROTECTED]>
> > Sent: Tuesday, December 19, 2000 12:15 PM
> > Subject: RE: [IMail Forum] Problems with attachments
> >
> >
> > > > I am getting a variety of problems with attatchements in web
> > > > messaging. Some
> > > > attatchements refuse to open, others show up as garbage. Anyone have
> any
> > > > idea what is causing this and what a solution is?
> > >
> > > Unfortunately, we IMail admins have no control over the weird stuff
> IMail
> > > does with some attachments. There are a MYRIAD of variables at play:
the
> > > sender's email client, the encoding method, the file type, the file
name
> > > (spaces?), the file extension or lack thereof, the receiver's browser
> type
> > > and version and platform, etc. The problem stems from IMail not
sending
> > the
> > > correct MIME-type headers with the file when you try to open it.
> > >
> > > A couple of things that *may* help: 1) check your MIME types and
handler
> > > applications as set in your browser's preferences, and 2) check your
> > WebMail
> > > user preference on whether to show text attachments inline, or as
links
> > (try
> > > each way).
> > >
> > > Finally, you should document all the pertinent details (sending email
> > client
> > > settings, file type, file extension, receiving browser version and
> > platform,
> > > etc.), and let Ipswitch know about it. I've been lobbying them for a
> > > MIME-type extension mapping table, like IIS has, that has all the
common
> > > file types, and that gives us the ability to add more filetypes and
> > > customize the headers sent.
> > >
> > > Hope this helps,
> > > Ron
> > >
> > > ron allen hornbaker humankind systems, inc. mailto:[EMAIL PROTECTED]
> > > HKSI WebMail Templates for IMail v6x ~ Now 901 Installations Worldwide
> > > Classic... http://mail.hksi.net Killer... http://killerwebmail.com
> > >
> > >
> > >
> > >
> > >
> > >
> > > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > > to be removed from this list.
> > >
> > > An Archive of this list is available at:
> > > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
> > >
> >
> > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > to be removed from this list.
> >
> > An Archive of this list is available at:
> > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
> >
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
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>
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>
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