I'm guessing their ISP does some weird stuff. The problem with SMTP could easily be
explained if the ISP doesn't offer full Internet access, and blocks port 25.
The web problem is a bit trickier. I'd suggest making sure that "Ignore source IP" is
checked in web messaging, but that shouldn't be the problem (they would get another
logon screen if they changed IPs, not a 'page not found' error). Do you have anything
different set up with web messaging (for example, have them enter their username/pw on
port 80, which then takes them to port 8383)? They may have something that prevents
them from going to unknown ports.
If the customer can get to the web site on port 8383 (or whatever port you are using)
initially and get the logon screen, but can't get to anywhere from there, and other
customers can, it's probably a client-side issue.
-Scott
---------- Original Message ----------------------------------
From: "David Rainbolt" <[EMAIL PROTECTED]>
Reply-To: [EMAIL PROTECTED]
Date: Sat, 10 Feb 2001 09:53:14 -0500
>I haven't received any comments about this one. Is this a problem that no
>one has run into before?
>
>Dave
>
>-----Original Message-----
>From: [EMAIL PROTECTED]
>[mailto:[EMAIL PROTECTED]]On Behalf Of David Rainbolt
>Sent: Thursday, February 08, 2001 9:42 PM
>To: [EMAIL PROTECTED]
>Subject: [IMail Forum] SMTP / Web Messaging Problem
>
>
>I am having a problem with one particular client. I have set up an email
>domain for them and I have SMTP locked to IP addresses. This particular
>client uses dial-up so they have to use SMTP authentication with Outlook to
>send their mail. The client is able to POP their mail, but can't send out
>mail. If I set up my Outlook on my higher speed connection, it POPs and
>sends just fine using their accounts. Any timeout settings I can set to
>relieve this or something else I am missing?
>
>I set this same client up for Web Messaging which also works fine for all of
>my other clients, but with the same dial-up connection it will let them log
>into the web messaging and get the initial mail box screen, but any link
>clicked on after returns a page not found. Any ideas for this one?
>
>
>Thank You,
>
>David Rainbolt
>Bolt Computer Services, Inc
>[EMAIL PROTECTED]
>http://www.boltcs.com
>
>
>Please visit http://www.ipswitch.com/support/mailing-lists.html
>to be removed from this list.
>
>An Archive of this list is available at:
>http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
>
>
>Please visit http://www.ipswitch.com/support/mailing-lists.html
>to be removed from this list.
>
>An Archive of this list is available at:
>http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
>
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
An Archive of this list is available at:
http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
