Is this user connecting over a slow network (dialup)?
Does this user force close the email client when encountering an error?
My guess is this happens most frequently when there is a larger email file
(attachments are often the cause). And when the user has any problem,
frustration causes them to force close the email client, leaving IMail to
think the connection was not closed properly, so the next login attempt gets
the error.
Have the user extend any 'timeouts' (to at least 60 seconds) and extend the
time between checks for email. Checking more often than every 5 minutes, is
too often, especially over a dialup and when megabyte attachments may be
expected. For Dialup users, check every 10-15 minutes, is good.
Also suspect the problem 'goes away' after the large email is either deleted
from the server or completely downloaded to the client.
Check you logs to see how often the users client is connecting to the POP3
server. That can tell you if the client is connecting often (the time
setting in the client!).
Daniel Donnelly
________________________________________________________
---- Original Message -----
From: "Ed Perrine" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Friday, May 25, 2001 12:58 PM
Subject: [IMail Forum] uidl index open failed - Causes of this error?
> The two lines below are examples of an error being reported
> on a painfully frequent basis to one of our users.
>
> Now, I can read, so I can see what's happening. However,
> does anyone have an idea of what's *causing* it to happen.
> I see these same errors sometimes throughout the logs for
> other users, but not with the frequency encountered by
> this user.
>
> She is logging in during the wee hours, and assures me
> that there is no other system checking her mail which
> could cause the multiple access problem.
>
> The error seems to just go away after a period of
> varying length.
>
> Any assistance anyone might be able to provide will be
> most appreciated.
>
> --- Ed Perrine / Network Tallahassee
>
> 05:25 02:08 POP3D(00000199) uidl index open failed
> d:\IMail\Users\UserNameMasked\main.uid
> 05:25 02:08 POP3D(00000199) Parse error, check locks, multiple accesses
for
> UserNameMasked nettally.com from 199.44.xx.yyy
>
>
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>
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>
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