I have no problem pulling the site up her - comes up in no time - trace rt's
are looking exceptionlly good too!
Randy Armbrecht
Global Web Solutions, Inc.
804.346.5300 x102
877.800.GLOBAL x102
http://globalweb.net
----- Original Message -----
From: "David Stavert" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Tuesday, August 14, 2001 1:50 PM
Subject: RE: [IMail Forum] Web Messaging
> Well I don't get the site. I can do a tracert and do get a 60 to 70 MS
ping
> time but get a "Server not found" when I go to the http://mail.theroi.com/
> site. I am connected via several T1s so it isn't a lack of bandwidth.
>
>
> David
>
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of R. Scott Perry
> Sent: Tuesday, August 14, 2001 9:09 AM
> To: [EMAIL PROTECTED]
> Subject: Re: [IMail Forum] Web Messaging
>
>
>
> >I have 2 problem users who say that they can never check their email via
> >the web. I am version 7.02 and using the stock templates. Only these 2
> >people seem to be having any problems. I am not sure I believe it is an
> >issue but has anyone else exepienced something like this. Their
complaint
> >is that it takes forever to get to the site and if they get to it they
> >can't do much of anything else before getting dns errors. They won't
give
> >me the results of a tracert (they have 10 - 20 min, yes they say it will
> >actually take that long before getting timed out, to wait on a login but
> >not 2 min to do a tracert). If possible can anyone here try going to
> >http://mail.theroi.com or do a tracert to 216.83.198.22. I need some
> >outside help.
>
> A check at http://www.dnsreport.com shows that the DNS entries for
> theroi.com are pretty good. The DNS error is probably that fake web page
> that IE displays that claims a DNS error when it can't reach a site. Most
> likely, the problem is at their end.
>
> You are correct that the best bet to prove the problem is on their side
(or
> possibly prove it is on your side) is to do a tracert from their end. If
> possible, find a polite way to say "Feel free to complain after you send
me
> the results of the tracert".
>
> -Scott
> ---
> Declude: Anti-virus, Anti-spam and Anti-hijacking solutions for
> IMail. http://www.declude.com
>
>
>
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