Excellent advice, and I agree with you, but they have already shot it
down... Maybe I will forward your email.
d
ON 8/23/01 7:57 AM, [EMAIL PROTECTED] AKA David Stavert LAID DOWN THE
LAW WITH SOME "O" THESE WORDS :
> This is another example of money being spent to make something cheep. We
> quickly loose sight of what things really cost. Human costs are the biggest.
> Software and hardware costs represent about 10% of the total cost of
> ownership. If the customer needs to track problems what is the cost of lost
> business, poor service, your time trying to figure out the cheep way, etc,
> etc. I am sure this list has eaten up the cost of AnswerTrack. If the
> customer has a need to do something, help them set it up right. They won't
> regret having the right tools to track problems and follow throughs.
>
> Cheep is most often far more expensive than doing it right. We have adopted
> a short truism here "If you can't afford the time or money to do it right
> the first time, how will you find the time or money to do it over".
>
> David
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of Dustin Krysak
> Sent: Thursday, August 23, 2001 2:22 AM
> To: Imail List
> Subject: Re: [IMail Forum] >>Way to setup a shared mailbox<<
>
>
> The main issue is that when there are multiple open issues - and having a
> way for the other person know that it is being handled by the other..
>
> d
>
>
>
> ON 8/22/01 2:48 PM, [EMAIL PROTECTED] AKA Jeff Underwood LAID
> DOWN THE LAW WITH SOME "O" THESE WORDS :
>
>> Can you have them set up their mail client to leave mail on the server
> until
>> it's deleted from their deleted items...then have them delete issues when
>> they're resolved?
>>
>> Jeff Underwood
>> [EMAIL PROTECTED]
>> WestCoastNet
>> (877)996-9700
>>
>>
>> -----Original Message-----
>> From: Dustin Krysak [mailto:[EMAIL PROTECTED]]
>> Sent: Wednesday, August 22, 2001 1:55 PM
>> To: Imail List
>> Subject: [IMail Forum] >>Way to setup a shared mailbox<<
>>
>>
>> Hi there... I have a user who wants to have a shared mailbox (for an
> "info"
>> account) between two users. They prefer not to check the mailbox via the
> web
>> interface. Is this possible? I would have suggested just accessing the
>> mailbox VIA IMAP, but it is the client software that marks it as read or
>> unread. And I was thinking of just forwarding the address to two others,
> but
>> same issue - how to know which issues have been dealt with/replied to....
>>
>> They are very low budget, so they are wanting to use their existing
>> software, and not have to invest - just so these two can share a mailbox.
>>
>> Any ideas?
>>
>> Dustin
>>
>> PS - please cc me on the reply, as I'm not getting some of the posts for
>> hours... And I would like to get going on this.
>>
>>
>>
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>>
>
>
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