This might be construed as slighly off-topic and if so, my apology. I discovered yesterday that we couldn't send email to one of our clients (very large client) and I called Ipswitch support (they were very helpful BTW) to try and resolve the problem. Well, about 2 minutes into troubleshooting we discovered that our email was being rejected by our client's servers because our domain name ended up in a Spam abuse database!? Sure enough, the SMTP Security options setting was set to allow everyone to relay mail. Don't recall for the life of me how or when it got set to this option, but nonetheless, there it was.
I of course fixed that problem, and now I needed to find out where these databases exist (the support guy couldn't help me here). After some searching I found a site (http://mail-abuse.org/referred.html) that spells out exactly what I needed to do to verify that our domain was in the database(s) (it was) and how to request it be removed (I did). This is extremely frustrating and embarrasing because I'm (usually) on top of things like this, but this fell through the cracks obviously. Now I have to wait for our client to update their database (could take 24-48 hours I'm told) so we can send mail again. Live and learn. After all that, I *do* have a question. How can I tell by looking at my log file that my server was indeed used for relay spamming? The only other thing we can think of is that we sent unsolicited email to our current and former clients asking if they'd like to subscribe to our company newsletter. Perhaps we really upset someone who reported us. Yes, we thought about the issue and risk of sending unsolicited email to current/former clients, but obviously not *all* the risks. Regards, Dale Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
