I think this forum is a great resource and I would like to point out
that despite whatever opinions have been expressed here Ipswitch has not, to
my knowledge, censored any of them. Imail as a product has it's fine
points, however it is still a developing product, under (I hope) constant
improvement. As long as they continue to make improvements to it and it
still provides a good value for the dollar my company will continue to use
it. Customer support techs will always be a bone of contention for most
companies. The salaries rarely attract the best of breed and on the rare
occasion it does, these individuals usually move up (rather quickly I might
add) the corporate ladder and out of the direct customer support arena. I
think we should all realize this is common to most companies, as the real
profits are in the sales and not in the after sales support. It is a bit of
a sad commentary on the industry as a whole. I could name a number of other
software/hardware venders who's customer base could benefit immensely if
only they had a forum half as useful as this one.
Well enough maudlin thinking and back to fixing what ever broke, blue
screened or whatever in the time it took you to read this.
Kevin Childers
NetQuick Customer Support.
(910) 486-7845 / (888) 228-0312
Fayetteville Internet Communications
APCNet - FayNet - NetQuick - QuickWAN
----- Original Message -----
From: "Dave MacMillan" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Wednesday, December 05, 2001 4:11 PM
Subject: Re: Re[2]: [IMail Forum] Imail, Declude, AV
> Suddenly, an Ipswitch employee rises to the bait.
>
> Nonsense!
>
> Dave
>
>
> In reply to 5 Dec message from [EMAIL PROTECTED]:
>
> >Nearly all software vendors are looking for ways to manage the
> >support costs. The ironic part is that many vendors are
> >implementing lists like this one because it is cheaper than
> >providing phone support. So Ipswitch is just leading the way to
> >next step: abandoning the support list as well.
>
> >Ben
> >BC Web
>
> >----- Original Message -----
> >From: "Evans Martin" <[EMAIL PROTECTED]>
> >To: <[EMAIL PROTECTED]>
> >Sent: Tuesday, December 04, 2001 6:41 PM
> >Subject: RE: Re[2]: [IMail Forum] Imail, Declude, AV
>
>
> >> Ipswitch employees used to take part in the list quite a bit. I even
> >> received a call from the president of the company one time after
> posting a
> >> negative response to a licensing change. The main problem with
> Ipswitch
> >is
> >> they just don't listen to their customers anymore. They must have a
> few
> >> really big customers who don't mind the price and provide their own
> >support.
> >>
> >> I have used Imail since v3.0 and boy have things changed since then.
> I
> >> guess success spoiled them.
> >>
> >>
> >>
> >> -----Original Message-----
> >> From: [EMAIL PROTECTED]
> >> [mailto:[EMAIL PROTECTED]]On Behalf Of Don Wolff
> >> Sent: Tuesday, December 04, 2001 3:51 PM
> >> To: [EMAIL PROTECTED]
> >> Subject: RE: Re[2]: [IMail Forum] Imail, Declude, AV
> >>
> >>
> >>
> >> But why? Why not participate on your own list??? Seems like a very
> good
> >way
> >> to create good will with your customers, and a simple way to deal
> with a
> >lot
> >> of the repetitive questions you get on your other forum. It jsut
> doesn't
> >> make sense to listen to the list if you are not going to help out.
> >>
> >>
> >> -----Original Message-----
> >> From: [EMAIL PROTECTED]
> >> [mailto:[EMAIL PROTECTED]]On Behalf Of IMail Forum
> >> Sent: Tuesday, December 04, 2001 12:30 PM
> >> To: [EMAIL PROTECTED]
> >> Subject: Re: Re[2]: [IMail Forum] Imail, Declude, AV
> >>
> >>
> >> Small blurb:
> >>
> >> Ipswitch provides this list as a forum for customers to share their
> >> experiences and solutions. Although we monitor this list and
> >> occasionally submit answers or product information, we typically do
> not
> >> answer questions posted here.
> >>
> >> Questions for Ipswitch Technical Support should be sent to the
> >> location described below.
> >>
> >> http://askatech.ipswitch.com
> >>
> >> ----- Original Message -----
> >> From: "andyb@thumpernet" <[EMAIL PROTECTED]>
> >> To: "Todd Holt" <[EMAIL PROTECTED]>
> >> Sent: Tuesday, December 04, 2001 10:42 AM
> >> Subject: Re[2]: [IMail Forum] Imail, Declude, AV
> >>
> >>
> >> > Hi,
> >> >
> >> > I think it would be great if an Imail tech support person would
> help on
> >> > this list. I'm on the one for Vircom RADIUS, and their tech
> support
> >> > people on on there all time.
> >> >
> >> > Thanks,
> >> > Andy Baldwin
> >> >
> >> > [EMAIL PROTECTED]
> >> > http://www.thumpernet.com
> >> > 315-282-0020
> >> >
> >> > Monday, December 03, 2001, 4:58:55 PM, you wrote:
> >> >
> >> > TH> <$.02>
> >> > TH> As I see it, IPSwitch took themselves out of the game by not
> >replying
> >> to
> >> > TH> emails on this this (I won't even address the tech support
> issue
> >> because I
> >> > TH> have always received my tech support from this list). If
> IPSwitch
> >> wants
> >> > TH> back into the game, I don't think anyone on this list would
> mind if
> >> they
> >> > TH> started replying to posts and offering support, as long as it
> is
> >done
> >> > TH> honestly and openly. This includes letting everyone know who
> you
> >are,
> >> > TH> accepting the criticism of issues, and being genuinely helpful.
> I
> >> would
> >> > TH> hope that most people on this list would be forgiving to
> IPSwitch in
> >> the
> >> > TH> name of improving their own mail servers.
> >> > TH> </$.02>
> >> >
> >> > TH> Todd
> >> >
> >> > TH> -----Original Message-----
> >> > TH> From: [EMAIL PROTECTED]
> >> > TH> [mailto:[EMAIL PROTECTED]]On Behalf Of Rick
> >Peacock
> >> > TH> Sent: Monday, December 03, 2001 3:00 PM
> >> > TH> To: [EMAIL PROTECTED]
> >> > TH> Subject: [IMail Forum] Imail, Declude, AV
> >> >
> >> >
> >> > TH> First, I should clarify that Scott did NOT say that he
> contacted the
> >> CTO.
> >> > TH> That was Roger Heath. My sincere apologies for the
> misunderstanding.
> >I
> >> had
> >> > TH> lumped Roger and Scott in with the "Pro-Delude" crowd which
> seemed
> >to
> >> be
> >> > TH> flaming a product and company I have trusted for many years.
> >> >
> >> > TH> I think that everyone will agree that not every solution works
> for
> >> every
> >> > TH> customer. Delude obviously has had great success for many
> years,
> >> providing a
> >> > TH> service not available before now. Some people will continue to
> use
> >> Delude,
> >> > TH> while others will switch to ImailAV. Each has its pros and
> cons. I
> >> know that
> >> > TH> we will use the Imail AV, because it was built by IPSwitch and
> runs
> >> with
> >> > TH> Symantec, a world leader in AV.
> >> >
> >> > TH> There is a severe lack of good business in this world, and
> IPSwitch
> >> has
> >> > TH> always done good by me. When I find a company that works for
> me,and
> >> with me,
> >> > TH> I stick by them . As I said earlier, I don't know Delude, or
> ever
> >> heard of
> >> > TH> it before now. I am just defending IPSwitch, as they are unable
> to
> >> defend
> >> > TH> themselves (See the "Harry Sack's Brother?" emails - just as
> snide
> >as
> >> I have
> >> > TH> been). Anyone defending IPSwitch is suddenly "under suspicion".
> >> >
> >> > TH> Perhaps there will come a time when IPSwitch can respond to our
> >posts
> >> here
> >> > TH> just as we do. Until then, I will defend IPSwitch, not for
> personal
> >> gain,
> >> > TH> but for professional pride.
> >> >
> >> > TH> Rick
> >> >
> >> >
> >> >
> >> >
> >> > TH> Please visit http://www.ipswitch.com/support/mailing-lists.html
> >> > TH> to be removed from this list.
> >> >
> >> > TH> An Archive of this list is available at:
> >> > TH> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
> >> >
> >> >
> >> > TH> Please visit http://www.ipswitch.com/support/mailing-lists.html
> >> > TH> to be removed from this list.
> >> >
> >> > TH> An Archive of this list is available at:
> >> > TH> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
> >> >
> >> >
> >> > Please visit http://www.ipswitch.com/support/mailing-lists.html
> >> > to be removed from this list.
> >> >
> >> > An Archive of this list is available at:
> >> > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
> >> >
> >>
> >>
> >> Please visit http://www.ipswitch.com/support/mailing-lists.html
> >> to be removed from this list.
> >>
> >> An Archive of this list is available at:
> >> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
> >>
> >>
> >> Please visit http://www.ipswitch.com/support/mailing-lists.html
> >> to be removed from this list.
> >>
> >> An Archive of this list is available at:
> >> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
> >>
> >>
> >> Please visit http://www.ipswitch.com/support/mailing-lists.html
> >> to be removed from this list.
> >>
> >> An Archive of this list is available at:
> >> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
> >>
>
>
> >Please visit http://www.ipswitch.com/support/mailing-lists.html to
> >be removed from this list.
>
> >An Archive of this list is available at:
> >http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
>
>
>
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
> An Archive of this list is available at:
> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
>
Please visit http://www.ipswitch.com/support/mailing-lists.html
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