>I imagine I will get hammered for not looking hard enough in the KB and
>archives, but I couldn't find any reference to this problem... Sorry
>guys...

wham!!  :))

>I have a user that can send just fine (using Outlook 97 or 98), but
>can't receive.  When he does a send/receive he doesn't get an error...
>It just looks like there isn't anything on the server.

is he using the right hostname or ip address in  his mail program for the 
pop server?

>He can ping the mail server, so I know he is connected.  I walked
>through the settings with him, and everything looks right (even if they
>weren't right, wouldn't he at least get an error message?)
>
>I have looked in the log files

atta boy!!  :))

>, but can't really make sense out of them.

wham!!

look in the POP3 panel, and see where you have POP3 logging is going, and 
then go look there, for all lines with "POP3D", and search for the client's 
account name.

>I think I am looking for a "HELO username"

wham!!

>, doesn't that mean that
>username has logged on?

wham!

>   Also, where can I find documentation on log
>file garble?  HELO and EHLO particularly interest me...

those are SMTP commands for the remote client sending mail to Imail, not 
for reading mailboxes.  again, look in the SMTP panel and see where you 
have SMTP logging and search for the user account name.

Len


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