The problem is, the server IS available. The SMTP and POP services are running and mail is delivered to the box. Problem is because iMail can't access the database, when it checks for a user to deliver the mail, it just assumes that all the users don't exist.
Trent ----------- Trent M. Davenport - Systems Administrator Northern Television Systems Ltd - WHTV 203-4103 4th Avenue, Whitehorse, YT Y1A 1H6 (867) 393-2225 X204, (867) 393-2224 FAX www.whtvcable.com <http://www.whtvcable.com> ( [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ) -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of NetQuick Mail Administrator Sent: April 15, 2002 5:59 PM To: [EMAIL PROTECTED] Subject: Re: [IMail Forum] External database - user unknown I believe that IMGate can store messages if the server is unavailable. That would prevent the bounce and simple allow for a delayed delivery until the server was back up again. Kevin Childers ,,,,, ����} ~' Customer Support Desk (910) 486-7845 / (888) 228-0312 Fayetteville Internet Communications APCNet - FayNet - NetQuick - QuickWAN The Carolinas' Fastest Internet Communications Provider ----- Original Message ----- From: "Trent M. Davenport" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Cc: <[EMAIL PROTECTED]> Sent: Monday, April 15, 2002 7:44 PM Subject: [IMail Forum] External database - user unknown > If for whatever reason iMail cannot connect to the odbc external database, > i.e. the database server crashes, all messages are bounced as user unknown. > Is there a way to configure iMail to just appear offline with it cannot > connect to the database, rather than bounce messages as user unknown? If > there isn't, I'd like to request the functionality. > > If an email server cannot find you, it will re-queue the messages for later > delivery based upon their settings. The way it exists now, all the incoming > messages actually get bounced as users unknown, which makes it appear like > all the accounts no longer exist, which from the iMail point of view, they > don't because it can't connect to the database that houses the email > addresses. > > I've seen this a couple times. Occasionally, when we lose our Internet > connection from our provider, for some reason our database server crashes, > thus causing this condition. Then when the Internet connection returns, all > messages from that point, until I find out what is going on, get bounced as > user unknown. A real pain in the butt for people who are on lists. Most > lists these days will unsubscribe you with a single bounced message. > > Both SMTP and POP3 still respond but all authentication fails. Even if the > database restores itself to functionality, without stopping and restarting > the mail services, messages continue to get bounced. > > Trent > ----------- > Trent M. Davenport - Systems Administrator > Northern Television Systems Ltd - WHTV > 203-4103 4th Avenue, Whitehorse, YT Y1A 1H6 > (867) 393-2225 X204, (867) 393-2224 FAX > www.whtvcable.com <http://www.whtvcable.com> ( > [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ) > > > Please visit http://www.ipswitch.com/support/mailing-lists.html > to be removed from this list. > > An Archive of this list is available at: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > Please visit the Knowledge Base for answers to frequently asked > questions: http://www.ipswitch.com/support/IMail/ > Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Please visit the Knowledge Base for answers to frequently asked questions: http://www.ipswitch.com/support/IMail/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Please visit the Knowledge Base for answers to frequently asked questions: http://www.ipswitch.com/support/IMail/
