>Our ISP set up the reverse DNS records, and they do exist. However, the
>headers in our emails still show "unverified" or "unknown"...why would this
>still be the case?
Where do you see that? Does it appear on much of the mail you send? One
possibility is that IMail is sending a domain in the "HELO" or "EHLO" that
is different than the reverse DNS entry, or that the reverse DNS entry
doesn't have a corresponding A record. It could also be that the remote
mailservers still have old cached reverse DNS entries.
-Scott
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