> > Is there any indication that the mail isn't going to the backup MX
> > records?
>
>Yes, that's why I was asking. The message just gets re-qued, over and
>over, till after the 20th attempt it bounces.
That is normal. IMail will re-queue the E-mail after it tries the primary
MX record and the secondary are reached.
Have you checked the IMail log file, and seen exactly what it says?
I did note that their backup MX records are technically non-RFC-compliant,
but that shouldn't prevent mail from getting delivered to them.
>The only way I was able to get the email delivered was to add an entry
>in the IMAIL machine's hosts file, using the IP address (4.22.69.5) of
>the secondary mail server for varianinc.com which was some flowery name,
>amaryllis, or something like that.
>
>Once I did this, the mail went right through. I saw no indications in my
>logs of IMAIL ever attempting to contact any server but the webshield
>one.
That would suggest that IMail isn't going handling the situation properly
-- the log files should provide a clue, though.
-Scott
---
Declude: Anti-virus, Anti-spam and Anti-hijacking solutions for
IMail. http://www.declude.com
---
[This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)]
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
An Archive of this list is available at:
http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
Please visit the Knowledge Base for answers to frequently asked
questions: http://www.ipswitch.com/support/IMail/
