RIGHT ON Sanford!
> It does not matter how long that it takes to get help, as long as you
can get help.
I couldn't disagree with him more right here.
We are all here because we use the software I-Mail
professionally to some degree. The key word is PROFESSIONAL.
Therefore, you are obligated to fix the problem as fast as you possibly
can. Non-IT people do not care how unusual or complicated an e-mail
problem is. All they care about is getting it fixed and soon.
Hence, if you are taking up resources asking questions that DO
tend to get off on a tangent then yes, you should be looking in other
places before blaming I-Mail or your software or looking for free
advice. I charge around $75.00/hour for outside consulting I am sure
that the senior members here would charge you more to set foot on your
site and help you with your e-mail woes. So do not take what he said
personally, constructive criticism is what will make you a better
technician/administrator.
I have only been a member of the forum for a day and can see
that you are DIGGING for anything that will help you out. That is fine
but all you were being asked to do was limit the scope of your posts to
IMail and IMail add-ins. Don't get so defensive.
I'm sure that you are a competent administrator but you need to word
your posts more carefully and with greater clarity while at the same
time eliminating variables. In other words, do a little homework. For
example, if you call Dell to tell them that you need an RMA you should
be prepared to tell the technician on the other end of the phone what
variables you have eliminated in order to save you both some time.
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