What browser are they using? If IE what version? SP 1 for IE added some security settings that limit transferring of certain fie types. Is this happening with every file extension or only a few (,doc, .xls, .jpg, etc)?
Eric S ----- Original Message ----- From: "Curtis Faulkner" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, October 15, 2002 12:32 PM Subject: [IMail Forum] Can't Attach in Web Messaging > I have Imail 7.12 installed using the HKSI Classic WebMail templates (since > Ipswitch bought them, I guess it's okay to post about this here) and am > getting a similar problem as described in > http://support.ipswitch.com/kb/IM-20010913-DM01.htm > ("A user reported a problem attaching a file to a message via the Web > Messaging Compose Page. After selecting a file and clicking on the > ">>Attach>>" button the Compose page refreshed and still no files appeared > in the attachment list." I've had a few users with this problem, but not > every user) > > However, that article says the problem is particular to versions prior to > 7.05 or that it is related to .tmp files in the user's directory. Neither > is the case here. > > I've searched the list archives (both this and HKSI) and can't find anything > that helps. Any suggestions on a direction to go? Is this an Ipswitch > support issue that I should call about? (Just tell me to RTFKB if I missed > something in my searches) :) > > -Curtis > > --- > [This E-mail scanned for viruses by Declude Virus] > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
