> We are trying to figure out a way to monitor just a small > handful of our users email activity.
The Ipswitch KB (link below) has an article on monitoring inbound mail. With IMail 7, you can set outbound rules to catch and forward mail from certain users. > Reason for this: Our company uses a helpdesk to support our > customers. Our Technicians are supposed to be using the > helpdesk and not email. We are finding that a lot of them > are using their email instead of the helpdesk. That sounds like an inevitable situation... techs like the convenience and speed of email, and sometimes resist using a web interface. And more than techs, customers will circumvent a web-based helpdesk and send email directly to [EMAIL PROTECTED], even if you don't advertise it. If you decide you want to track, route, measure and archive all the email communications between your customers and staff, give our AnswerTrack product a try (link below, free eval available). It includes a web-based helpdesk, of course, but doesn't limit your customers or staff to it. Your technicians just continue to use whatever email client they prefer. :: Ron Hornbaker, President/CTO :: http://humankindsystems.com - Ipswitch Premier Partner :: http://AnswerTrack.com - eCRM email tracking & routing :: 1-888-952-4888 or [EMAIL PROTECTED] To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
