Ben, I also have a customer that was using OE with IMAP. This was using a different mail server than IMail, but I had similar issues with some users. I had a few users that didn't have issues at all and at home I don't have any issues with and IMail/OE/IMAP combination. It just seems to be how luck you are. I have never been able to pin down what causes OE to be funky on some IMAP systems and work fine on others, or why a particular installation of OE won't work correctly with any IMAP system.
In the case of this customer, switching them to Outlook solved most of the problems, but even the Outlook users experience some weird issues intermittently. In one case, I cannot get Outlook to pull in any of the existing messages, but it will see messages that have been sent/received since it was installed. OE for this user works fairly well with IMAP though. I don't know if the number of messages has anything to do with it, but the users that seem to have problems the most are those with many emails sitting on the server. A couple of users have saved a couple years worth with one user consuming nearly 2.5 Gig. I talked to the mail server manufacturer and they will only say that OE is the problem. Jeff ----- Original Message ----- From: "IMail Admin" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Friday, December 12, 2003 13:48 Subject: [IMail Forum] Is it Outlook Express or IMail > I noticed another thread about the problems of using Outlook (the full > version) with IMAP and IMail. We are experiencing problems with Outlook > Express and IMail under IMAP, although they are different problems than > described in the other thread. I believe the problems are due to OE, but I > want to make sure I have my bases covered. > > Has anyone seen these problems and could they be caused by or affected by > IMail? > > 1. The message list in OE does not get updated. That is, as new messages > come into the mailbox, the "unread message" count in the Folders view will > show the correct number, but the list of messages does not get updated. Our > clients believe that their email have not arrived for hours, whereas it's > really OE not updating the message list. You can force an update of the > message list by clicking away from the Inbox folder and then going back to > it. > > 2. Deleting and purging messages. Sometimes purged messages don't go away > until you click away from that folder and then click back in that folder. > > 3. Deleted messages that just won't go away. These are messages that you > delete, purge, and nothing will make them go away. In preview mode, they > usually save "message unavailable on server", or some such. > > Problem #1 is particularly perplexing because I can access a mailbox and get > the message list updated properly, while a client can access the same > mailbox and not get his message list updated. On different is that I have > LAN access to the IMail server, while the client has a DSL link or similar > to the Internet. > > I talked to MS tech support about this, and they confess complete ignorance. > However, they did suggest checking the "auto logout timer setting" on the > server. I see no such setting on IMail. > > Setting aside the natural suspicion we all share towards M$, does anyone > have any ideas? > > Ben > BC Web > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
