Thanks Luis. I will check the logs for the SMTP. On the accounts there are no log files on my end that correspond to the problem. That is why I thought it might be at their end. I will have them check the settings at their end. Thanks again. I will probably list the SMTP on the restarts and see if you or someone else might be able to figure out what may be causing it as I don't see the problem.
Rick Hogue www.intent.net Web Hosting 1-800-866-2983 www.prosperity.com Featured web site -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Panda Consulting S.A. Luis Alberto Arango Sent: Friday, April 09, 2004 1:16 AM To: [EMAIL PROTECTED] Subject: RE: [IMail Forum] Weird happening on a couple of accounts. >I have 3 accounts that are having a difficult time sending an email. We >do have authentication turned on and their computers seem to be working fine. >On one of the accounts They can send a straight message to an >individual without any problem but if they reply to one and it is going >to an individual within their company they are getting an error message >in the relaying is denied. Can you send us the log lines of your server when the relay is denied? If you don't have any, it is because the relay is not even pointing your server. So at the end it is a problem of the DNS resolving the FQDN of the smtp set at the outlook properties. >The other is similar but it is on only one computer and all of the rest >are fine, but that person's email can not send out on replies or >straight emails. Any logs at your server? If you are not getting any logs of this email account (when sending) problem is again with the DNS or something alike. Ping your smtp from that computer to make sure that the FQDN is resolving correctly. Make sure it is using the proper ISP DNS and make sure it solves the domains involved correctly >The last one uses AOL for their dialup. They can use the web based >email fine but when it comes to using Outlook they get the hour glass >and Outlook shows completed but the emails are still in the outbox. AOL doesn't allow to relay in any email server other than their own.. and worst of all you have to use AOL email client software to relay on their own mail server. As far as I know there is no way to send email via port 25 using AOL dialup connection. I have that problem with a customer in the past. I called AOL and they confirmed what I just said above. >Are these all OE problems, potential viruses they may have or something >I have wrong in my Imail config? Viruses.. I don't think so.. Imail config.. I don't think so either. Let's see the logs and how those specific computers are solving the domains and we will see from there. >Just to mention this is three clients out of over 20,000 email >addresses that this is happening with. That is why I am very optimistic about the DNS check of those computers.. and of course of the logs. One test you can do is to change the SMTP outgoing server by the real IP address of your server.. just for your tests.. just to make sure they are using your Imail server. >One other thing that has been occurring more often in the past 2 weeks >is restarts on SMTP. Our traffic is not any heavier but this just >started happening and we have not made the transition to 8.1, we are >still on the second service pack for 8.0. Study your Imail logs the minutes before the SMTP restarts to see if you can see any abnormal situation. Compare that to other smtp restarts and try to find a connection that may be the cause of the problem. -Luis Arango ______ [Email scanned for viruses by Panda Consulting -www.pandacons.com-] [Email escaneado contra virus por Panda Consulting -www.pandacons.com-] To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ --- [This E-mail scanned for viruses by Declude Virus] --- [This E-mail scanned for viruses by Declude Virus] To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
