We then "re-direct" the message to the reciepient and then examine why the message got trapped. If the reason is something that can be fixed by adjusting the filters (removing a domain listed in the URL Blacklist, adding the sender to the Whitelist, etc...) we do it. At first this did require quite a bit of work but now it does not take very much time at all - maybe fifteen minutes per day total.
Of the emails that have been redirected over the past four days (that is how long we keep ALL the downloaded spam before we delete it) I see that 7 were caught because of the Statistical filter, 8 because of the URL filter and 1 because of HTML formating.
At 05:17 PM 5/11/2004, you wrote:
Have not had one user complain about losing a piece of mail.
I hate to ask, but how do they know what was lost?
For example, if a user of yours sends a support inquiry to a business (or to a person running a free web site) that they think may not bother responding, how do they know if a response came in and was blocked?
-Scott
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