Well, a week, two trouble tickets, and half a dozen multi-hour phone calls with AOL and they still can't get the subnet mask right. We are still getting reports for IP addresses not in the range we submitted.
Darin. ----- Original Message ----- From: "Darin Cox" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Friday, May 07, 2004 7:20 PM Subject: Re: [IMail Forum] AOL causing new problem Definitely need to police users that forward to AOL. Just this week we had two users go to town on the AOL spam button for messages we were relaying. We got hundreds of notifications from AOL. For one we removed the forwarding, the other promised to stop...<grin>. If only AOL would recognize other providers and skip a hop in their spam count system. For those that have customers with newsletters, you can also go to the address below and apply to be on AOL's whitelist. One of our collocation customers was successful is their application. Note also that for us AOL has had a hard time getting the IP range correct. They ended up giving us a full /24 instead on one of our /28s. So...we ended up with a ton of notifications for someone else. A week later and half a dozen multi-hour on-hold calls with AOL and I think (hope/pray) it's taken care of. Anyway, beware... Darin. ----- Original Message ----- From: "John Tolmachoff (Lists)" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Friday, May 07, 2004 5:13 PM Subject: RE: [IMail Forum] AOL causing new problem > Their blocking usually shows up in the logs as 554-(RLY:B1)... Yep. > You need to setup a feedback loop with AOL to resolve this in > the future. You can find their contacts at: > http://postmaster.info.aol.com/contact/index.html Did that yesterday. > We actually have had to let our customers know that if they want > their forwarding to AOL and they report any of this as spam to AOL > that we retain the right to cancel their forwarding. So far that > has helped alot. An excellent idea. Thanks. John Tolmachoff Engineer/Consultant/Owner eServices For You To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
