RE: [IMail Forum] Cannot send mail from one specific user account

[Lee Barton]

Hey there,

 

I know that the account is valid (I'm able send mail to him), but I'm trying to understand why one (and it's only one) user in our office cannot send to this client?

 

I'm not sure about the 5 MX records issue Eric was talking about??

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Gerry Massat
Sent: Tuesday, 25 May 2004 1:27 PM
To: [EMAIL PROTECTED]
Subject: Re: [IMail Forum] Cannot send mail from one specific user account

Lee Barton wrote:

That's the client right? [EMAIL PROTECTED]

I'm not sure what your asking, but this is what I tried to see if ivan.lim was a valid account-

telnet webmcq.com.au 25
220 web01.webmcq.com.au ESMTP Sendmail 8.12.8/8.12.8; Tue, 25 May 2004 13:00:29+1000
helo test
250 web01.webmcq.com.au Hello host-***.***.net [***.**.**.***], pleased to meet you
mail from:<>
250 2.1.0 <>... Sender ok
rcpt to:<[EMAIL PROTECTED]>
250 2.1.5 <[EMAIL PROTECTED]>... Recipient ok
quit
221 2.0.0 web01.webmcq.com.au closing connection

I was able to connect to the server (I should have looked up the MX first, but I lucked out) and I got the response that the client exists.

Try doing TELNET from your IMail server.  If you don't know what the above commands do, check out the knowledge base article: http://support.ipswitch.com/kb/IM-19991021-DM01.htm for an explaniation.

Gerry

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Eric Shanbrom (Ipswitch)
Sent: Tuesday, 25 May 2004 11:47 AM
To: [EMAIL PROTECTED]
Subject: Re: [IMail Forum] Cannot send mail from one specific user account

Kind of a weird setup... He has 5 MX records. All of them except one point to the same machine (no multiple IP's on the "A" for the machinename) with mixed priorities (20, 21, 41, & 42). the lone other is set to MX 30. Not sure how this is going to work (probably not well) but is at least a little screwy if you ask me

 

Eric S

----- Original Message -----

From: Lee Barton

To: [EMAIL PROTECTED]

Sent: Monday, May 24, 2004 8:48 PM

Subject: [IMail Forum] Cannot send mail from one specific user account

Hello,

 

I new to the forums so please go easy with me....

 

We have a problem where one of our users cannot send mail to one of our clients.  Other users in the company can send to this person without a problem though.  Through searching the logs I can see no reason for the error either.

 

 

Here are some lines from the users mail:

 

Delivery failed 20 attempts: [EMAIL PROTECTED]

This is a multi-part message in MIME format

[message truncated]

 

Does any of these messages give you a clue, or is do you guys require more info????

 

Many thanks,