More details would be helpful but here's some stuff to start with 1- Check the <mail from> field from the SMTP connection (in the log) and include that domain as a white list entry.
2- If you have a white list entry such as <domain.com> and receive <host.domain.com> it won't be identified as a white list entry. You'll need to add <host.domain.com> in the white list. 3- Make sure you restart the queue after updating the white list. Hope this helps. gd -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Matthew Hanna Sent: Tuesday, September 21, 2004 8:57 AM To: [EMAIL PROTECTED] Subject: [IMail Forum] Whitelist doesn't apply to HTML? I posted this question once already but then it occurred to me that I didn't mention my company is using IMail 8.12. We are doing horrible at filtering but our employees get really aggravated if an email from a client is labeled as spam. I can't seem to get some clients white listed from being scanned for html errors but I hate to get rid of that spam check. Any advice? <Previous message> Hello! I have been white listing addresses given to me by fellow employees but for some reason messages filtered as spam due to html content are still being flagged as spam. Is there a way around this? </Previous message> Thanks! Matthew Hanna To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
