I have had users complain of a blank response message also; I have found that in every case, there were carraige returns or actual spaces in the message that could not be seen as text. Placing cursor in window, clicking CTRL+END and then back spacing to beginning then saving the new blank message resolved it each time....
Sincerely, Randy Armbrecht Global Web SolutionsR, Inc. 804-346-5300 x112 877-800-GLOBAL (4562) x112 http://globalweb.net Richmond's Internet Source since 1996! WEB HOSTING including EMAIL beginning at $29/month! Non-Profits - receive a 25% discount! -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Tolmachoff (Lists) Sent: Wednesday, October 13, 2004 2:29 AM To: [EMAIL PROTECTED] Subject: RE: [IMail Forum] Disable vacation message There was a vacation.ima, and an associated vacation.snt. Senders were only receive one reply. Then, when the user cleared the test, it became a vacation.old. After that, any message to that user resulted in a BLANK reply. There were no .ima files at that point. However, it kept reoccurring. I then did find a main.ini file, which no other user had. So I renamed that to main_ini and the blank replies stopped. There was nothing in the main.ini file. John Tolmachoff Engineer/Consultant/Owner eServices For You > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:IMail_Forum- > [EMAIL PROTECTED] On Behalf Of Daniel Donnelly > Sent: Tuesday, October 12, 2004 1:48 PM > To: [EMAIL PROTECTED] > Subject: Re: [IMail Forum] Disable vacation message > > John, > > Are you sure it is vacation and not Info Manager? If you send 2 times > to the user, do you get 2 replies? If so, it is more likely to be Info > Manager. > > Look for other files in that users directory. Ones with .ima > extensions. > > If vacations files were deleted, are they back? If not after your 2 > email attempts (vacation.snt should have been created if vacation is > enabled), then once again that points to Info Manager and its files. > > Dan Donnelly > > ----- Original Message ----- > From: "John Tolmachoff (Lists)" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Monday, October 04, 2004 8:27 PM > Subject: [IMail Forum] Disable vacation message > > > > Received a complaint from a user that came back from vacation. > > > > The vacation message was disabled on the user, and only a > vacation.old file > > was in the user's directory, yet each message to the user resulted > in a > > blank message back to the sender. > > > > Only after restarting the Queue Manager and SMTP service did this > stop. > > > > Version 8.12 using included templates. > > > > Any one have an idea of why a message to the sender kept occurring > even > > though the vacation.* files were deleted? > > > > John Tolmachoff > > Engineer/Consultant/Owner > > eServices For You > > > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > List Archive: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
