Jill: You are spinning out of control. You don't understand or refuse to acknowledge the issue here. When our current SAs run out, we are out of luck unless we cross-grade. We can't renew our SAs for the IM standalone!!! ----- Tom Pepper Sharp Communication, Inc. 3403 Governors Drive Huntsville, AL 35805 ----- ----- Original Message ----- From: "Jill Jones" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, October 26, 2004 3:22 PM Subject: [IMail Forum] Cross-grade concerns addressed
| Hi Doug, | | | | I hope that this post will address many of the concerns I have read on the | forum yesterday and today in regards to crossgrading from IMail to ICS. | | | | If you have a current Service Agreement for IMail or IIM, and are not | interested in crossgrading to ICS, you will receive service for the life of | your SA. This means that when we release software updates, such as 8.14, | 8.15, etc., you will get those updates just as you always have. You will | also continue to receive phone support for the life of your agreement. | Ipswitch is not taking anything away in terms of service or support for the | current product. | | | | If you have a current Service Agreement for IMail or IM and are interested | in crossgrading to ICS, then you will get a year of service, for all | components in your ICS bundle, added to your existing SA. | | | | Here are some examples of how this works: | | If I own IMail and my SA expires in January 05 and I crossgrade to ICS in | November 04, then I have service on all ICS components until January 06 - | even the ones that I did not own previously. | | | | If I own IMail and my SA expires in January 05 and I have Symantec Scan | Engine, which expires in March of 05 - but I choose to crossgrade to ICS in | November of 04, then I have service on all ICS components until March of 06. | | | | Also, bear in mind, that the crossgrade and renewal prices include | subscription fees and are not just for service and support. | | | | Best regards, | | Jill | | | | | | _____ | | From: [EMAIL PROTECTED] | [mailto:[EMAIL PROTECTED] On Behalf Of Doug Anderson | Sent: Tuesday, October 26, 2004 3:38 PM | To: [EMAIL PROTECTED] | Subject: Re: [IMail Forum] Getting facts on this straight before speaking to | boss | | | | That SHOULD be when it comes time for SA renewal. My complaint (maybe along | with other corporate users) is | | we paid the SA. That SA should of been prorated to December 31 if you have | to buy before the 31. That 5995 actually is plus because our SA hasn't run | out. | | | | ----- Original Message ----- | | From: Allen Taylor <mailto:[EMAIL PROTECTED]> | | To: [EMAIL PROTECTED] | | Sent: Tuesday, October 26, 2004 1:54 PM | | Subject: RE: [IMail Forum] Getting facts on this straight before speaking to | boss | | | | Limited-time offer until December 31, 2004 | Special offer for IMail Server and Ipswitch Instant Messaging customers | (You will be required to enter your valid serial number or service agreement | number during your purchase. Offer valid for IMail server versions 7 and up | and all versions of Ipswitch Instant Messaging.) | | | 25 seats | | $695 | <http://www.ipswitch.com/purchase/crossgradeoffer.asp?SPN=MS-6101> Order | | 100 seats | | $1,495 | <http://www.ipswitch.com/purchase/crossgradeoffer.asp?SPN=MS-6111> Order | | <http://www.ipswitch.com/Purchase/SASOffer.asp?SPN=ME-3000> 250 seats | | $2,995 | <http://www.ipswitch.com/purchase/crossgradeoffer.asp?SPN=MS-6211> Order | | Unlimited seats | | $5,995 | | | | | | -----Original Message----- | From: [EMAIL PROTECTED] | [mailto:[EMAIL PROTECTED] On Behalf Of Jill Jones | Sent: Tuesday, October 26, 2004 1:11 PM | To: [EMAIL PROTECTED] | Subject: RE: [IMail Forum] Getting facts on this straight before speaking to | boss | | | | Hi Sharyn, | | | | What Edition are you interested in, Standard, Premium or ISP? | | | | The renewal costs for each of those unlimited editions are $2,295, $4,995 | and $2,295, respectively. | | | | Jill | | | | | _____ | | | From: [EMAIL PROTECTED] | [mailto:[EMAIL PROTECTED] On Behalf Of Sharyn Schmidt | Sent: Tuesday, October 26, 2004 8:19 AM | To: [EMAIL PROTECTED] | Subject: [IMail Forum] Getting facts on this straight before speaking to | boss | | | | Suppose I want to fork over the cost of the special price for current | service agreement holders, which looks like $5,995.00 for unlimited | seating.. | | I get a year's service agreement with the upgrade software. | | Next year, I want to renew the agreement. | | Will the new service agreement also cost me another $5,995.00???? | | Sharyn | | To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
