RE: [IMail Forum] Cross-grade concerns addressed (NEW SVC AGREEMENT PRICES)

[Dave Heritage]

Title: Message

I see this like Bill does.  And too bad this discussion seems to be after-the-fact since I just got through telling customer service to UNDO my renewal.  That said, $495 for future bug fixes etc seems fair, seeing that I have also used the product for about 3 years and have opened one case and that was via email...   ************* Dave Heritage dave at onx dot cc *************   From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bill Foresman Sent: Wednesday, October 27, 2004 1:41 PM To: [EMAIL PROTECTED] Subject: RE: [IMail Forum] Cross-grade concerns addressed (NEW SVC AGREEMENT PRICES) Personally, I think we've called support three times in 4 years of being a customer because this list provides quicker response. The ONLY reason we have paid for the SA is for upgrades. I think you should continue the at two levels:   $495 for software renewals + email support   $795 for software renewals and phone support Bill Foresman Matrosity Hosting www.matrosityhosting.com Office: (850) 656-2644 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jill Jones Sent: Wednesday, October 27, 2004 2:19 PM To: [EMAIL PROTECTED] Subject: RE: [IMail Forum] Cross-grade concerns addressed (NEW SVC AGREEMENT PRICES) Hi Bryan,   The service agreement prices include the AV subscription renewals as well as service on the components in the ICS bundle (which in the case of the ISP/EDU bundle is IMail, KWM and AV).  There is one typo in the list concerning the renewal of the ICS ISP Edition – that number should read $3,995 instead of $4,995.    What I would be curious to know is –   1)       Since that $3,995 number includes subscription for unlimited Symantec AV,  would it be more palatable to have two tiers for the ISP bundles – perhaps a 1,000 user level and an unlimited level?  This would substantially drop the cost of the renewal (I can’t give numbers, as I don’t have them – since at the moment this is hypothetical). 2)       If we were to continue to offer a stand-alone Service Agreement for IMail, what would be a fair price for such an agreement?  Please bear in mind that the current $495 does not cover our Support costs, let alone our Development costs.   I am asking this forum these questions, not to start another flame, but to get some feedback – I would appreciate everyone’s use of correct forum etiquette.  It is difficult for me to post here in good faith while getting personally flamed.   Thanks, Jill From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bryan E. Martin Sent: Tuesday, October 26, 2004 5:39 PM To: [EMAIL PROTECTED] Subject: RE: [IMail Forum] Cross-grade concerns addressed (NEW SVC AGREEMENT PRICES)   Jill,   I received a PowerPoint presentation from Renee Breckenridge, my new account manager, which also gave the ICS Annual Renewal fees (new service agreement fees).  They were as follows:   STANDARD EDITION: 25 Users $375 100 Users $995 250 Users $1495 Unlimited Users $2995   PREMIUM EDITION: 25 Users $449 100 Users $1295 250 Users $2695 Unlimited Users $4995   ISP/EDU EDITION: Unlimited Users $4995   Should I decide to actually purchase ICS Standard Unlimited just to keep running IMail Server and receiving support and upgrades to a product I have invested three years of my time and profit in, my annual renewal fee will increase from $495 to a minimum of $2995, over 600%.  But just to get there, I have to also jump the $4995 hurdle, which is over a 1000% increase in the first year.   All I have ever used is IMail Server.  That’s all I want, that’s all I need, but Ipswitch is no longer going to provide me with that option.  Jill, would Ipswitch rather have $0 from my company than $495?  Is that truly the better deal financially for the company?  Please respond to this e-mail.  You have been very active in the form today.  I would appreciate a straightforward response to my inquiry.   Thanks, Bryan E. Martin Ziggycom Online, Inc.   From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jill Jones Sent: Tuesday, October 26, 2004 3:22 PM To: [EMAIL PROTECTED] Subject: [IMail Forum] Cross-grade concerns addressed   Hi Doug,   I hope that this post will address many of the concerns I have read on the forum yesterday and today in regards to crossgrading from IMail to ICS.   If you have a current Service Agreement for IMail or IIM, and are not interested in crossgrading to ICS, you will receive service for the life of your SA.  This means that when we release software updates, such as 8.14, 8.15, etc., you will get those updates just as you always have.  You will also continue to receive phone support for the life of your agreement.  Ipswitch is not taking anything away in terms of service or support for the current product.   If you have a current Service Agreement for IMail or IM and are interested in crossgrading to ICS, then you will get a year of service, for all components in your ICS bundle, added to your existing SA.    Here are some examples of how this works: If I own IMail and my SA expires in January 05 and I crossgrade to ICS in November 04, then I have service on all ICS components until January 06 – even the ones that I did not own previously.   If I own IMail and my SA expires in January 05 and I have Symantec Scan Engine, which expires in March of 05 – but I choose to crossgrade to ICS in November of 04, then I have service on all ICS components until March of 06.   Also, bear in mind, that the crossgrade and renewal prices include subscription fees and are not just for service and support.   Best regards, Jill     From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Doug Anderson Sent: Tuesday, October 26, 2004 3:38 PM To: [EMAIL PROTECTED] Subject: Re: [IMail Forum] Getting facts on this straight before speaking to boss   That SHOULD be when it comes time for SA renewal. My complaint (maybe along with other corporate users) is we paid the SA. That SA should of been prorated to December 31 if you have to buy before the 31. That 5995 actually is plus because our SA hasn't run out.   ----- Original Message ----- From: Allen Taylor To: [EMAIL PROTECTED] Sent: Tuesday, October 26, 2004 1:54 PM Subject: RE: [IMail Forum] Getting facts on this straight before speaking to boss   Limited-time offer until December 31, 2004 Special offer for IMail Server and Ipswitch Instant Messaging customers (You will be required to enter your valid serial number or service agreement number during your purchase. Offer valid for IMail server versions 7 and up and all versions of Ipswitch Instant Messaging.) 25 seats $695 100 seats $1,495 250 seats $2,995 Unlimited seats $5,995     -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jill Jones Sent: Tuesday, October 26, 2004 1:11 PM To: [EMAIL PROTECTED] Subject: RE: [IMail Forum] Getting facts on this straight before speaking to boss   Hi Sharyn,   What Edition are you interested in, Standard, Premium or ISP?   The renewal costs for each of those unlimited editions are $2,295, $4,995 and $2,295, respectively.   Jill   From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sharyn Schmidt Sent: Tuesday, October 26, 2004 8:19 AM To: [EMAIL PROTECTED] Subject: [IMail Forum] Getting facts on this straight before speaking to boss   Suppose I want to fork over the cost of the special price for current service agreement holders, which looks like $5,995.00 for unlimited seating.. I get a year's service agreement with the upgrade software. Next year, I want to renew the agreement. Will the new service agreement also cost me another $5,995.00???? Sharyn

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